Travis Perkins plcis now hiring for an enthusiasticIT Operatorto join ourAOC/Service Desk teamwithin TP Central Functions Technology & Data.
Reporting to our Service Desk Team Leaders and Service Desk Delivery Manager, you will spend your time running business critical batch processes, monitoring network and server infrastructure, managing user lifecycles (JML) and providing essential first-line support to colleagues across all Travis Perkins businesses.
If you have a genuine passion for IT, a natural knack for customer service and an eagerness to develop your technical skills, we would love to hear from you!
Working Pattern & Location
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Location:Based at our Head Office in Duston, Northampton
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Shift Pattern:Full-time, Hybrid of4-on, 4-off rotation (2 days / 2 nights / 4 off).
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Hours & Coverage: Dayshift hours are 06.30am to 18.45hrs and nights 18.30hrs to 6.45am.
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Shift Allowance:An additional shift allowance is provided alongside base salary.
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Hybrid Working:Flexible hybrid arrangements apply where feasible around operational handover and on-site shift requirements.
The Opportunity
As an IT Operator, you will ensure the technological backbone of Travis Perkins plc runs seamlessly around the clock.
What You'll Be Doing
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Batch Processing & Backups:Running business critical TP Group batch processes and system backups across multiple platforms in accordance with daily schedules and tight SLAs to ensure continuous trading.
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Infrastructure Monitoring:Monitoring servers, network infrastructure and services using modern ITSM toolsets to maintain maximum system availability across the business.
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Incident Management & First-Line Support:Logging, managing and resolving colleague queries via phone and portal, aiming for a 60%+ first-contact resolution target.
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JML Lifecycle Management:Fulfilling standard service requests for Joiners, Movers and Leavers within established SLAs.
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Escalations & Queue Monitoring:Following ITIL best practice to monitor ticket queues and dashboards, working closely with Senior Operators and Shift Leaders to elevate major incidents smoothly.
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Continuous Capability Development:Completing scheduled training and project work to support the continuous development of the technical capabilities of the Service Desk.
About You
Essential
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Basic to intermediate understanding of core IT concepts (self-taught or through formal learning) and a genuine enthusiasm for technology.
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Strong customer service background with clear, concise, and approachable communication skills.
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Natural problem-solving mindset with the ability to explain technical steps to non-technical users.
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Ability to multitask, prioritise tickets, and remain calm under operational pressure.
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Willingness to learn, adapt to new ITSM tooling and work flexible shift patterns.
We'd Particularly Like to See!
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Prior experience in a helpdesk, service desk, or contact centre role.
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Familiarity with Active Directory / Azure, user administration, or MDM mobile tooling.
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Foundation certifications such as ITIL v4, CompTIA A+, or Microsoft fundamentals (MS-900 / AZ-900).
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Basic exposure to PowerShell scripting or printer support environments.
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IT Operator in Northampton employer: Travis Perkins plc
Travis Perkins is an exceptional employer, offering HGV Drivers Class 2 a fantastic work/life balance with sociable hours and no overnight stays. With a commitment to employee growth through ongoing training and development, competitive salaries, and generous benefits like staff discounts and share schemes, you'll find a supportive and rewarding environment in Ayr that values your contributions and career progression.
