At a Glance
- Tasks: Lead a dynamic team in delivering top-notch customer service at our Tool Hire Centre.
- Company: Join BSS Industrial, a leading distributor with over 110 years of experience.
- Benefits: Enjoy great benefits, career progression, and a friendly work environment.
- Other info: We value inclusivity and want you to be your authentic self at work.
- Why this job: Be part of a supportive team and make a real impact in the hire industry.
- Qualifications: Experience with mechanical/electrical equipment and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
A busy and fast paced business with great benefits, and plenty of opportunities for career progression – join BSS as a Tool Hire Team Leader and share our success and good times with a hard-working, friendly bunch of people.
The role
Within this role you will support our Tool Hire maintenance department ensure the smooth running of our Tool Hire Centre, ensuring that a high level of customer service is delivered at all times and resources are effectively utilised.
What We Are Looking For
You will be able to demonstrate a good working understanding of mechanical and electrical equipment gained within the Hire industry, or similar environment. Working well with the team in the provision of a quality customer service, you will be able to demonstrate strong interpersonal and communication skills.
About Us
BSS Industrial - we are a leading distributor of heating, pipeline, process and mechanical services equipment to the Building Services and Industrial sectors. Established over 110 years ago, we became a part of the Travis Perkins Group in 2010 and now have more than 60 BSS branches, along with a National Distribution Centre at Lutterworth in the East Midlands and a National Tube Distribution Centre in Coventry. We have a wealth of experience in our people - technical support, customer care, product engineering and design along with our market leading own brand - BOSS.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
Tool Hire Team Lead: Customer-Driven Ops in Lutterworth employer: Travis Perkins plc
BSS Industrial is an excellent employer, offering a vibrant work culture where teamwork and customer service are at the forefront. With a commitment to employee growth and development, you will find ample opportunities for career progression within our supportive environment. Located in the East Midlands, we pride ourselves on our inclusive workplace, ensuring that every team member feels valued and empowered to be their authentic selves.
StudySmarter Expert Advice🤫
We think this is how you could land Tool Hire Team Lead: Customer-Driven Ops in Lutterworth
✨Tip Number 1
Get to know the company culture! Before your interview, check out BSS's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their friendly bunch.
✨Tip Number 2
Practice your communication skills! Since strong interpersonal skills are key for this role, try role-playing common interview questions with a friend. This will help you articulate your experience and demonstrate how you can deliver top-notch customer service.
✨Tip Number 3
Show off your technical know-how! Brush up on your understanding of mechanical and electrical equipment relevant to the hire industry. Be ready to discuss your past experiences and how they relate to the Tool Hire Team Leader position.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join us at BSS. By applying directly, you’ll ensure your application gets the attention it deserves, and you’ll be one step closer to sharing in our success and good times.
We think you need these skills to ace Tool Hire Team Lead: Customer-Driven Ops in Lutterworth
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you value customer service. Share examples of how you've gone the extra mile to help customers in previous roles. We love hearing about your experiences!
Highlight Relevant Experience:Make sure to mention any experience you have with mechanical and electrical equipment, especially if it's from the hire industry. We want to see how your background aligns with what we do at BSS.
Be Yourself:We’re all about authenticity here at StudySmarter. Don’t be afraid to let your personality shine through in your application. We want to get to know the real you!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of it. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Tools
Make sure you brush up on your knowledge of mechanical and electrical equipment, especially those relevant to the hire industry. Being able to discuss specific tools and their applications will show that you’re not just familiar with the products but also passionate about them.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will demonstrate your commitment to maintaining high service standards.
✨Teamwork is Key
Since this role involves working closely with a team, be ready to talk about your experiences collaborating with others. Highlight instances where you contributed to a team goal or helped a colleague out, showcasing your interpersonal skills.
✨Embrace Inclusivity
BSS values inclusivity, so be prepared to discuss how you can contribute to a welcoming environment. Share your thoughts on diversity in the workplace and how you’ve supported colleagues from different backgrounds in the past.
