At a Glance
- Tasks: Help customers find tools and arrange hiring contracts with a focus on safety.
- Company: Join a supportive family at Travis Perkins Group, known for excellent service.
- Benefits: Competitive pay, annual bonuses, discounts, and a great work-life balance.
- Other info: Enjoy discounts at leading retailers and a dynamic work environment.
- Why this job: Be the hero who helps customers get the right tools while enjoying your weekends.
- Qualifications: Great people skills, quick learner, friendly personality, and some mechanical knowledge.
The predicted salary is between 22000 - 26000 £ per year.
Joining our family as a Hire Customer Assistant, you’ll help customers find the tools they need and arrange a hiring contract. It could be anything from earth-movers to drills, but whatever equipment is required, safety will always be your priority. With your support and fantastic service, you’ll have customers singing our praises.
Responsibilities
- Help customers find tools and arrange hiring contracts, prioritizing safety and excellent service.
Qualifications
- To be a natural people person – great with customers and colleagues alike
- The ability to learn new systems and skills quickly
- A friendly, helpful personality
- Some mechanical knowledge or an interest in tools and equipment
Benefits and compensation
- £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group including Toolstation).
- Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas.
- Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
Hire Customer Service Assistant in London employer: Travis Perkins plc
At Travis Perkins, we pride ourselves on being an excellent employer, offering a supportive work culture where your contributions are valued. As a Hire Customer Assistant, you'll enjoy competitive pay and a range of benefits including an annual bonus, pension scheme, and discounts across the group, all while maintaining a healthy work-life balance with weekends off. Join us to grow your skills in a friendly environment that prioritises safety and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Customer Service Assistant in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travis Perkins and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! Since this role is all about helping customers, think of examples from your past experiences where you've provided excellent service. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your enthusiasm for tools and equipment! If you have any mechanical knowledge or a passion for DIY, let that shine through. It’ll make you stand out as someone who’s not just looking for a job, but really wants to contribute.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it makes it easier for us to keep track of your application and get back to you quickly.
We think you need these skills to ace Hire Customer Service Assistant in London
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your friendly and helpful personality shine through. Remember, we’re looking for someone who’s great with customers, so don’t be shy about sharing your experiences.
Highlight Relevant Skills:Make sure to mention any mechanical knowledge or interest in tools and equipment. We love candidates who can learn quickly, so if you've got experience with systems or processes, give us the lowdown!
Prioritise Safety:Since safety is a top priority for us, it’s a good idea to include any relevant safety training or practices you’ve followed in previous roles. This shows us you understand the importance of keeping our customers safe while they hire equipment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Tools
Brush up on your knowledge of tools and equipment before the interview. Familiarise yourself with common hiring items like drills and earth-movers, as this will show your genuine interest and help you connect with the interviewer.
✨Show Off Your People Skills
Since being a people person is key for this role, think of examples from your past experiences where you've provided excellent customer service. Be ready to share how you handled difficult situations or went the extra mile for a customer.
✨Safety First!
Emphasise your understanding of safety protocols when handling tools and equipment. Prepare to discuss how you would prioritise safety in your interactions with customers and during the hiring process.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and training opportunities. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
