At a Glance
- Tasks: Be the friendly face of Toolstation, helping customers and managing stock.
- Company: Join a supportive team at Toolstation, part of the Travis Perkins Group.
- Benefits: Enjoy 22 days holiday, discounts, and career growth opportunities.
- Other info: Flexible hours with training and development through our Academy.
- Why this job: Make a difference by providing excellent customer service in a dynamic environment.
- Qualifications: Bring your warm personality and enthusiasm to help customers.
The predicted salary is between 20000 - 25000 £ per year.
3 months Fixed Term Contract
Location: Letchworth – live locally and can commute to the store. The store is open from 7 AM to 8 PM. You must be able to manage early starts and late finishes.
Responsibilities
- Act as the friendly face of Toolstation and help customers find what they need.
- Assist with deliveries, unpack stock, keep the store clean and prepare orders.
- Perform warehouse tasks and stock shelves, handling the demands of hot summers and chilly winters.
- Deliver outstanding customer service, staying efficient during busy times.
- Ask customers the right questions to understand their projects and recommend solutions.
- Be proactive in selling the benefits of Toolstation Club and Trade Accounts and signing customers up for deals.
Qualifications
- A warm, friendly personality and a genuine interest in helping customers.
- Reliability and flexibility – be there when needed and support your customers and team.
- Energy, enthusiasm, and a positive attitude that shines through in your work.
Benefits
- 22 days holiday + Bank Holidays.
- Company pension scheme and life assurance.
- Bonus scheme and cycle to work programme.
- Save and buy as you earn options.
- 20% discount across all Travis Perkins companies.
- Health and wellbeing support with Aviva Digicare.
- Financial education, support, and recognition awards.
- Discounts at over 1,000 retailers.
- Enjoy career growth within Toolstation and the wider Travis Perkins Group, with training and development through the Toolstation Academy and Apprenticeship programmes.
Equal Opportunity Statement: Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Customer-First Store Assistant (Fixed-Term) in Letchworth employer: Travis Perkins plc
At Toolstation, we pride ourselves on being an excellent employer, offering a supportive work culture that values customer service and teamwork. Located in Letchworth, our store provides a vibrant environment where you can grow your career through training and development opportunities, alongside competitive benefits such as 22 days holiday, a company pension scheme, and discounts across the Travis Perkins Group. Join us to be part of a friendly team that is dedicated to helping customers while enjoying a rewarding and flexible work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer-First Store Assistant (Fixed-Term) in Letchworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their customer-first approach.
✨Tip Number 2
Practice your people skills! As a Customer-First Store Assistant, you'll be the friendly face of Toolstation. Role-play with a mate or in front of the mirror to nail those customer interactions and demonstrate your warm personality during the interview.
✨Tip Number 3
Be ready for situational questions! Think about times you've gone above and beyond for customers or handled busy periods. We want to hear your stories that showcase your reliability and flexibility – it’s all about proving you can keep that positive attitude under pressure!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and tech-savvy, which is a bonus in today’s job market. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Customer-First Store Assistant (Fixed-Term) in Letchworth
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your warm and friendly personality. Use a conversational tone that shows your genuine interest in helping customers, just like you would in the store.
Tailor Your Application:Don’t just send a generic application. Take a moment to highlight your relevant experience and skills that match the job description. Show us how you can deliver outstanding customer service and handle the demands of the role.
Be Reliable and Flexible:Since we need someone who can manage early starts and late finishes, make sure to mention your reliability and flexibility in your application. We love candidates who are ready to support our team and customers whenever needed!
Apply Through Our Website:To make sure your application gets to us quickly, apply through our website. It’s the best way for us to review your application and get you on board as a Customer-First Store Assistant!
How to prepare for a job interview at Travis Perkins plc
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, products, and what makes them stand out in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer-First Store Assistant, your ability to connect with customers is key. Prepare examples from your past experiences where you provided excellent customer service or resolved issues. Highlight your warm personality and enthusiasm for helping others.
✨Be Ready for Practical Scenarios
Expect situational questions that assess how you would handle busy times or challenging customer interactions. Think about how you can demonstrate your reliability and flexibility in these scenarios, as well as your proactive approach to selling Toolstation Club benefits.
✨Dress for Success
Even though it’s a store position, first impressions matter! Dress smartly and comfortably for your interview. This shows respect for the opportunity and reflects the positive attitude you’ll bring to the team.
