At a Glance
- Tasks: Engage with customers, take orders, and provide solutions in a dynamic branch environment.
- Company: Join Keyline Civils Specialists, the UK's top supplier in civils and drainage solutions.
- Benefits: Enjoy a competitive salary, 22 days holiday, bonuses, and discounts at leading retailers.
- Other info: Award-winning apprenticeship with excellent support and career progression opportunities.
- Why this job: Kickstart your career with a nationally recognised qualification while earning and learning.
- Qualifications: Passion for customer service and teamwork; no prior experience required.
The predicted salary is between 15000 - 20000 € per year.
Are you looking to kick start your career or grow your career in a different industry? If you're passionate about customer service, teamwork and sales and want the opportunity to earn whilst you train for a nationally recognised qualification, we want to hear from you!
Keyline Civils Specialists is the UK's number one supplier of specialist civils and drainage solutions, and specialist rail and utilities materials. We’re part of the Travis Perkins Group, and proud to have been recognised as one of the UK’s top employers since 2010. We’re looking for individuals with the potential to be future leaders within our business. You’ll be someone who is keen to immerse themselves and work across all areas of our business with the ambition and desire to build a long lasting, successful career with us.
Right from the start you’ll be supported in your development. You’ll join our Keyline Civils Specialist Certificate, a 12 month Apprenticeship that will give you the tools to be successful in your role. Over the length of your apprenticeship programme, you’ll explore:
- Our safety culture within branch
- The products we sell and the services we provide
- What makes us different and keeps us as the number one choice for our valued customer base
Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance. We provide you with a fantastic support network through 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship. And it doesn’t have to end here, as we have a suite of Apprenticeship programmes that can support you to continue to develop your career with us, all the way up to the Boardroom. Our Apprenticeships are award winning. In 2022, we were voted as the 11th best employer of Apprentices by Rate My Apprenticeship and 33rd best employer of Apprentices by the Department of Education.
What will you be doing? There is no such thing as a typical day in Branch life at Keyline but you can take a look at what our colleagues get up to. What you can expect is to gain exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie and the direction you would like to develop your career in.
Your role responsibilities will require you to:
- Build relationships with customers over the counter and on the phone by taking orders, providing quotes, offering possible solutions and relatable products
- Be helpful and friendly, you will likely get to know our customers on a first-name basis
- Use your learnt knowledge of our products to assist with enquiries, provide product information, prepare quotes and help each customer with their purchase
What’s in it for you? A competitive salary and benefits which include 22 days holiday, colleague bonus and colleague discounts across the Travis Perkins Group businesses. We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas. Our working hours also offer a great work life balance – most of our customers choose to enjoy their weekends and bank holidays which means you can too!
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
Customer Service Apprenticeship in Kent employer: Travis Perkins plc
Keyline Civils Specialists is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee development through award-winning Apprenticeship programmes. With a focus on work-life balance, competitive benefits, and a commitment to nurturing future leaders, we provide a unique opportunity for individuals to grow their careers in the civils and drainage solutions industry while earning a nationally recognised qualification.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Apprenticeship in Kent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Keyline Civils Specialists. Understand their products, services, and what makes them the top choice for customers. This will help you show your passion for customer service and how you can contribute to their success.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships with customers, think of examples from your past experiences where you've provided excellent service or resolved issues. We want to see that you can be friendly and helpful, just like the team at Keyline.
✨Tip Number 3
Show your ambition! During your interview, express your desire to grow within the company. Talk about your long-term career goals and how you see yourself developing through the apprenticeship programme. We love to hear about future leaders who are eager to learn and progress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Keyline team. So, get your application in and let’s kickstart your career together!
We think you need these skills to ace Customer Service Apprenticeship in Kent
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! Share any experiences you've had in helping others or working in a team, as this will show us that you're the right fit for our apprenticeship.
Tailor Your Application:Make sure to customise your application to reflect the specific role and our company values. Highlight how your skills and ambitions align with what we’re looking for, especially your desire to grow within the business.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality come through in your writing. Authenticity is key, and it helps us see how you would fit into our team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can’t wait to read about why you want to join our fantastic team!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Stuff
Before the interview, make sure you research Keyline Civils Specialists and understand their products and services. Familiarise yourself with their safety culture and what sets them apart in the industry. This will show your genuine interest and help you answer questions confidently.
✨Show Your Passion for Customer Service
Since this role is all about customer service, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a customer, as this will demonstrate your commitment to the role.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the apprenticeship programme, the team you'll be working with, or the company culture. This not only shows your enthusiasm but also helps you determine if the company is the right fit for you.
✨Be Yourself
Keyline values authenticity, so don’t be afraid to let your personality shine through during the interview. Be friendly and approachable, and remember that they’re looking for someone who fits well within their team. Just be you, and it’ll make a great impression!
