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- Tasks: Deliver exceptional customer service while driving and making multi-drop deliveries.
- Company: Join a family-run business with a strong community spirit and values.
- Benefits: Competitive pay, bonuses, healthcare, and discounts at top retailers.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Must have a valid Cat B licence and a passion for customer service.
- Other info: Great work-life balance with opportunities for career growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Joining our friendly and hard-working family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst keeping colleagues and customers safe at all times.
What will I be doing?
No one day is the same as the next in TP branch life, but here are a few pointers:
- Our success is built on strong relationships so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, as you will likely get to know our customers on a first name basis.
- Driving our transit and flatbed vehicles (up to 3.5ton) you will carry out multi‑drop deliveries from our branch direct to our local customers and be responsible for ensuring they receive their orders on time and in one piece, safely, every time.
- Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures especially whilst unloading, loading and driving our vehicles.
Our working hours are Monday to Friday between 07:30 – 17:00, every other Saturday 08:00 – 12:00.
What experience do you need?
You will need to be an experienced driver with a minimum Cat B licence (up to 3.5ton) held for at least 12 months. Experience within our industry is advantageous but not essential as long as you have an ability to learn quickly, a strong work ethic and are physically fit. We are looking for candidates with exceptional customer service experience, health & safety awareness, the rest we can teach you along the way. We will provide you with a great introduction into our business and provide you with all the tools needed.
Does this sound like you?
We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Van Driver/Customer Service Assistants. Are you:
- Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
- Someone who thrives in a dynamic and fast paced environment.
- Someone with exceptional customer service experience, the ability to work under pressure efficiently and safely and a flexible attitude to work.
- Someone who is as comfortable working in branch as they are out on the road.
Being a Van Driver/Customer Service Assistant gives you a fantastic opportunity to excel and to continue to develop. We will support you with a development plan that embraces our values - we call them Cornerstones. These are Working For Our Customers, Upholding Family Values, Being The Best, Keeping People Safe, Making Decent Returns.
You’ll also receive Competitive pay + Benefits (which includes a colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation)). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that’s why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1400 outlets nationwide and have over 20,000 colleagues.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
Multi-drop Driver/Customer Service Assistant in Hitchin employer: Travis Perkins plc
Contact Detail:
Travis Perkins plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multi-drop Driver/Customer Service Assistant in Hitchin
✨Tip Number 1
Get to know the company! Before you apply, do a bit of research on Travis Perkins. Understanding their values and culture will help you tailor your approach and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider tips and might even lead to a referral, which can really boost your chances of landing that job.
✨Tip Number 3
Show off your customer service skills! During interviews or networking, share specific examples of how you've gone above and beyond for customers. This will highlight your fit for the Multi-drop Driver/Customer Service Assistant role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Multi-drop Driver/Customer Service Assistant in Hitchin
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your exceptional customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, as this is key to our success!
Be Clear About Your Driving Experience: Since driving is a big part of the role, be upfront about your driving experience and qualifications. Let us know about your Cat B licence and any relevant driving experience you have, even if it’s not in our industry.
Emphasise Safety Awareness: Safety is at the forefront of everything we do, so make sure to mention any health and safety awareness you have. We’re looking for candidates who understand the importance of keeping themselves and others safe while on the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our friendly team!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Route
Before the interview, familiarise yourself with the local area and potential delivery routes. This shows your commitment to the role and helps you answer questions about how you'd handle various situations on the road.
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond for a customer, as this will demonstrate your ability to build strong relationships, which is crucial for this role.
✨Safety First
Brush up on health and safety regulations related to driving and deliveries. Be ready to discuss how you prioritise safety while on the job, as this is a top priority for the company and will show that you take the role seriously.
✨Show Your Adaptability
Think of instances where you've had to adapt quickly to changing circumstances. This role requires someone who can thrive in a dynamic environment, so sharing relevant experiences will highlight your resilience and flexibility.
