At a Glance
- Tasks: Help customers find tools and arrange hiring contracts with a focus on safety.
- Company: Join a supportive family at Travis Perkins Group, known for excellent service.
- Benefits: Competitive pay, annual bonuses, discounts, and a great work-life balance.
- Other info: Enjoy discounts at leading retailers and a dynamic work environment.
- Why this job: Be the hero who helps customers get the tools they need while enjoying your weekends.
- Qualifications: Great people skills, quick learner, friendly personality, and some mechanical knowledge.
The predicted salary is between 20000 - 25000 € per year.
Joining our family as a Hire Customer Assistant, you’ll help customers find the tools they need and arrange a hiring contract. It could be anything from earth-movers to drills, but whatever equipment is required, safety will always be your priority. With your support and fantastic service, you’ll have customers singing our praises.
Responsibilities
- Help customers find tools and arrange hiring contracts, prioritizing safety and excellent service.
Qualifications
- To be a natural people person – great with customers and colleagues alike
- The ability to learn new systems and skills quickly
- A friendly, helpful personality
- Some mechanical knowledge or an interest in tools and equipment
Benefits and compensation
£Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!)
Hire Customer Service Assistant employer: Travis Perkins plc
At Travis Perkins, we pride ourselves on being an excellent employer, offering a supportive work culture where your contributions are valued. As a Hire Customer Assistant, you'll enjoy competitive pay, a range of benefits including an annual bonus and discounts across the group, and the opportunity for personal growth in a dynamic environment. With a focus on work-life balance, you can thrive both professionally and personally while helping customers find the right tools for their needs.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and services. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! Since you'll be working closely with customers, think of some scenarios where you can demonstrate your friendly and helpful personality. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Show off your mechanical knowledge! Brush up on basic tools and equipment before your interview. Even if you're not an expert, showing enthusiasm for learning about them can make a great impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and ready to jump into the role. Let’s get you hired!
We think you need these skills to ace Hire Customer Service Assistant
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your friendly and helpful personality shine through. Remember, we’re looking for someone who’s great with customers, so don’t be shy about sharing your experiences.
Highlight Relevant Skills:Make sure to mention any mechanical knowledge or interest in tools and equipment. We love candidates who can learn quickly, so if you've got experience with similar systems, shout about it!
Keep It Clear and Concise:While we appreciate creativity, clarity is key! Make your application easy to read and straight to the point. Use bullet points if needed to highlight your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Tools
Brush up on your knowledge of tools and equipment before the interview. Familiarise yourself with common items like drills and earth-movers, as well as their safety features. This will show that you’re genuinely interested in the role and ready to assist customers effectively.
✨Show Off Your People Skills
Since this role is all about customer interaction, be prepared to demonstrate your people skills. Think of examples from past experiences where you’ve provided excellent service or resolved conflicts. This will help the interviewer see how you can contribute to a positive customer experience.
✨Safety First!
Emphasise your understanding of safety protocols during the interview. Be ready to discuss how you would prioritise safety when helping customers choose equipment. This shows that you take the responsibility seriously and are committed to ensuring a safe environment for everyone.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. Inquire about the training process for new hires or how the team collaborates to ensure customer satisfaction. This not only shows your enthusiasm for the role but also helps you gauge if the company culture aligns with your values.
