At a Glance
- Tasks: Be the friendly face of Toolstation, helping customers and managing daily store operations.
- Company: Join Toolstation, the UK's fastest-growing retailer of tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and career development opportunities.
- Other info: Great growth opportunities with access to training and support.
- Why this job: Make a real impact by delivering excellent customer service in a dynamic environment.
- Qualifications: Bring your friendly personality and prior keyholder experience to the team.
The predicted salary is between 20000 - 25000 £ per year.
Hours: 25 hours per week (open from 7 AM to 8 PM).
Location: Hereford Holmer Road (local candidates required, easy commute).
What You’ll Do
- Be the friendly face of Toolstation, helping customers find what they need and delivering excellent service.
- Handle deliveries, unpack stock, keep the store clean and prepare orders; participate in warehouse tasks and stocking shelves.
- Manage daily operations as a keyholder: open and close the store, assign daily tasks to team members, provide supervisory cover when needed.
- Promote and sell the benefits of Toolstation Club and Trade Accounts, signing customers up to access great deals and competitive prices.
- Ask the right questions to understand customers’ projects and help them find everything required to get the job done.
- Maintain a positive, proactive attitude; ensure the store environment and customer experience are outstanding.
What You’ll Bring
- A friendly and approachable personality.
- Reliability and commitment: punctuality, flexibility, support for customers and team.
- Accountability: prior experience as a keyholder or team supervision.
- Enthusiasm and energy to bring your best self to the workplace.
What You’ll Get
- Career Development: Automatic growth opportunities, access to Toolstation Academy, apprenticeships and cross‑business movement within the Travis Perkins Group.
- Benefits: 22 days holiday + Bank Holidays.
- Company pension scheme and life assurance.
- Bonus scheme and cycle‑to‑work program.
- Save and buy as you earn options.
- 20% discount across all Travis Perkins companies.
- Health and wellbeing support with Aviva DigitalCare.
- Financial education, support and recognition awards.
- Discounts at over 1,000 retailers.
About Toolstation
We’re the UK’s fastest‑growing multi‑channel retailer of tools, accessories, and building supplies. Part of the Travis Perkins plc family, we support trade professionals, DIY enthusiasts, and self‑builders through loyal customers and a diverse workforce.
Apply Recover more information at www.toolstationjobs.com or apply directly via the website. We employ the best qualified people, providing equal opportunity for advancement and not discriminating on any protected characteristic.
Store Keyholder & Customer Champion (25h) in Hereford employer: Travis Perkins plc
Toolstation is an exceptional employer, offering a vibrant work culture where employees are valued and encouraged to grow. With automatic career development opportunities through the Toolstation Academy and a comprehensive benefits package including generous holiday allowance, pension scheme, and discounts across the Travis Perkins Group, you will find meaningful and rewarding employment in a supportive environment. Located conveniently in Hereford Holmer Road, this role not only allows for easy commuting but also fosters a sense of community among local team members dedicated to delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Store Keyholder & Customer Champion (25h) in Hereford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Store Keyholder & Customer Champion. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your friendly and approachable nature shine through. Remember, they want someone who can connect with customers and create a positive store environment, so be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Store Keyholder & Customer Champion (25h) in Hereford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable personality shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your enthusiasm for the role!
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially if you've worked as a keyholder or in customer service before. We love seeing how your past roles align with what we’re looking for, so be specific!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors!
Apply Through Our Website:Don’t forget to apply directly via our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there too!
How to prepare for a job interview at Travis Perkins plc
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, products, and what makes them stand out in the market. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Store Keyholder & Customer Champion, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples from your past experiences where you went above and beyond for customers, and be ready to discuss how you would handle various customer scenarios.
✨Highlight Your Reliability
Reliability is key for this role. Be prepared to talk about your punctuality and commitment in previous jobs. Share specific instances where you took on responsibilities or helped your team during busy times, showcasing your accountability as a keyholder.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the store's success.
