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- Tasks: Provide top-notch customer service and build strong relationships with customers.
- Company: Join a friendly and hardworking team at a leading company.
- Benefits: Competitive pay, bonuses, private healthcare, and discounts at major retailers.
- Other info: Enjoy a work-life balance with flexible hours and opportunities for personal growth.
- Why this job: Make a real impact by helping customers and developing your career.
- Qualifications: Great communication skills and a friendly personality; experience is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Joining our friendly and hard working family as a Customer Service/Sales Expert, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times.
What will I be doing?
Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis. You’ll handle requests (including those from some of our larger customers), provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great. You'll also be responsible for ensuring the safe and correct movement of our products around the branch. Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.
What experience do you need?
This is a key customer facing role, you need the ability to provide great customer service, build effective relationships and work as part of a team. Previous experience of managing large customer accounts and developing relationships will be beneficial. We can teach you the rest.
Does this sound like you?
Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive. Someone who thrives in a dynamic and fast paced environment. Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships.
Being a Customer Service/Sales Expert in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enroll onto a TP development scheme - which are available to colleagues and managers at all levels of our business.
How will you know you are doing a great job and developing your career?
Simple. We will support you with a development plan, that embraces our values. You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
Customer Service/Sales Expert in Hampshire employer: Travis Perkins plc
Contact Detail:
Travis Perkins plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Sales Expert in Hampshire
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, try role-playing common customer scenarios with friends or family. This will boost your confidence and help you nail those tricky questions in interviews.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Making connections can give you insider tips and might even lead to a referral, which can really help your application stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to contribute to our success.
We think you need these skills to ace Customer Service/Sales Expert in Hampshire
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and outgoing nature. Remember, we’re looking for someone who can build strong relationships with our customers.
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. Mention any previous roles where you’ve managed large accounts or built effective relationships. This will show us that you understand what it takes to excel in this role.
Show Your Enthusiasm: We love seeing candidates who are genuinely excited about the opportunity! In your application, express why you want to join our team and how you can contribute to our success. A little enthusiasm goes a long way!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've provided excellent service in the past. This will show that you’re not just familiar with the role but genuinely passionate about it.
✨Showcase Your Relationship-Building Skills
Since this role is all about building strong relationships, think of specific instances where you've successfully developed rapport with customers or colleagues. Be prepared to discuss how you approach relationship-building and why it’s important in a customer-facing role.
✨Demonstrate Adaptability and Resilience
In a fast-paced environment, adaptability is key. Prepare to discuss times when you’ve had to think on your feet or handle unexpected challenges. Highlight your resilience and how you maintain a positive attitude even when things get tough.
✨Emphasise Safety Awareness
Safety is a top priority for this role, so be ready to talk about your understanding of safety protocols and how you’ve adhered to them in previous positions. Showing that you take safety seriously will demonstrate your commitment to the company’s values.