At a Glance
- Tasks: Reconnect with past customers and help them discover new offers.
- Company: Join a fast-growing team within a leading UK company.
- Benefits: Enjoy bonuses, incentives, and clear career progression paths.
- Other info: Opportunities for growth into senior sales roles or branch management.
- Why this job: Make a real impact while building valuable skills in a supportive environment.
- Qualifications: No perfect experience needed, just a positive attitude and eagerness to learn.
The predicted salary is between 25000 - 32000 £ per year.
Bring customers back. Build your career. Be part of a winning team. We’re looking for confident, motivated people to join our growing Customer Account Team — a high‑energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.
What you’ll be doing:
- Calling previous customers to understand their needs and rebuild relationships
- Sharing new offers, solutions, and reasons to return
- Listening carefully and finding the right outcome for each customer
- Working towards achievable targets with full support from your team
- Playing a key role in helping us grow and strengthen our customer base
Why you’ll love it here:
- A great team environment — supportive, fun, and driven to succeed together
- Clear progression paths — develop into senior roles, account management, sales, team leadership and more
- Full training provided — perfect for someone starting out or looking to build confidence on the phone
- A large PLC with real opportunities — stability, structure, and long‑term career growth
- Recognition and rewards — bonuses, incentives, and celebrations for hitting team goals
What we’re looking for:
You don’t need the perfect experience — just the right attitude! If you’re:
- Confident speaking on the phone
- Positive, resilient, and eager to learn
- Motivated by achievable targets and personal growth
- Ready to build skills that will last a lifetime
…then we want to hear from you.
What does the future look like?
Well we’re keen for you to get to know our customers and the plan is for you to develop and grow and eventually move into either a National Sales Role, a Regional Sales Role or if you love branch life, a Branch Sales Role.
About us:
As part of the Travis Perkins Group, one of the UK's leading companies, CCF are one of the fastest growing businesses in our sector. We are one of the biggest distributors of specialist interior construction materials in the UK, and we supply Dry‑Lining, Insulation, Suspended Ceilings and Glazed Partitioning materials to some of the largest Specialist Contractors in the country. If you would like to be a part of our ambitious and driven business which will equip you to be the best Sales Coordinator that you can be, then we would like to hear from you.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
Locations: Birmingham, Dudley, West Bromwich, Halesowen, Wednesbury, Walsall, Wolverhampton, Oldbury, Smethwick, Aston, Great Barr.
Customer Retention & Growth Specialist in Halesowen employer: Travis Perkins plc
At CCF, part of the Travis Perkins Group, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work culture. Our Customer Retention & Growth Specialists benefit from comprehensive training, clear career progression paths, and a vibrant team environment that celebrates achievements and encourages personal growth. With a focus on inclusivity and employee well-being, we offer a stable and rewarding career in a thriving sector across various locations in the West Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention & Growth Specialist in Halesowen
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you connect with the team during your interview and show that you're genuinely interested in being part of their winning culture.
✨Tip Number 2
Practice your phone skills! Since this role involves calling previous customers, get comfortable chatting on the phone. Role-play with a friend or family member to build your confidence and refine your problem-solving approach.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to contribute to our growth and success.
We think you need these skills to ace Customer Retention & Growth Specialist in Halesowen
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our mission of bringing customers back.
Tailor Your Application:Make sure to customise your application for the Customer Retention & Growth Specialist role. Highlight any relevant experience or skills that align with what we’re looking for, like your confidence on the phone and problem-solving abilities.
Keep It Clear and Concise:We appreciate clarity! Keep your application straightforward and to the point. Use bullet points if necessary to make it easy for us to see your key achievements and how they relate to the job.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Customers
Before the interview, take some time to research the company and its customer base. Understand their products and services, and think about how you can help reconnect with past customers. This will show your genuine interest and give you a solid foundation for discussing strategies during the interview.
✨Practice Active Listening
Since the role involves understanding customer needs, practice active listening techniques. During the interview, demonstrate your ability to listen carefully and respond thoughtfully. This will highlight your communication skills and show that you can build relationships effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've solved problems in previous roles or situations. Think about times when you turned a negative experience into a positive outcome. This will illustrate your resilience and ability to handle challenges, which is crucial for a Customer Retention & Growth Specialist.
✨Emphasise Your Motivation
Be ready to discuss what motivates you, especially in terms of achieving targets and personal growth. Share your enthusiasm for learning and developing new skills, as this aligns perfectly with the company's focus on progression and support for their team members.
