At a Glance
- Tasks: Reconnect with past customers and build lasting relationships.
- Company: Join a leading UK company with a supportive and fun team culture.
- Benefits: Full training, bonuses, and clear paths for career progression.
- Other info: Exciting opportunities for growth into sales roles within a dynamic environment.
- Why this job: Make a real impact while developing skills that last a lifetime.
- Qualifications: Confident phone skills and a positive attitude are all you need!
The predicted salary is between 25000 - 32000 € per year.
Bring customers back. Build your career. Be part of a winning team. We’re looking for confident, motivated people to join our growing Customer Account Team — a high‑energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.
What you’ll be doing:
- Calling previous customers to understand their needs and rebuild relationships
- Sharing new offers, solutions, and reasons to return
- Listening carefully and finding the right outcome for each customer
- Working towards achievable targets with full support from your team
- Playing a key role in helping us grow and strengthen our customer base
Why you’ll love it here:
- A great team environment — supportive, fun, and driven to succeed together
- Clear progression paths — develop into senior roles, account management, sales, team leadership and more
- Full training provided — perfect for someone starting out or looking to build confidence on the phone
- A large PLC with real opportunities — stability, structure, and long‑term career growth
- Recognition and rewards — bonuses, incentives, and celebrations for hitting team goals
What we’re looking for:
You don’t need the perfect experience — just the right attitude! If you’re:
- Confident speaking on the phone
- Positive, resilient, and eager to learn
- Motivated by achievable targets and personal growth
- Ready to build skills that will last a lifetime
…then we want to hear from you.
What does the future look like?
Well we’re keen for you to get to know our customers and the plan is for you to develop and grow and eventually move into either a National Sales Role, a Regional Sales Role or if you love branch life, a Branch Sales Role.
About us:
As part of the Travis Perkins Group, one of the UK's leading companies, CCF are one of the fastest growing businesses in our sector. We are one of the biggest distributors of specialist interior construction materials in the UK, and we supply Dry‑Lining, Insulation, Suspended Ceilings and Glazed Partitioning materials to some of the largest Specialist Contractors in the country. If you would like to be a part of our ambitious and driven business which will equip you to be the best Sales Coordinator that you can be, then we would like to hear from you.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
Locations: Birmingham, Dudley, West Bromwich, Halesowen, Wednesbury, Walsall, Wolverhampton, Oldbury, Smethwick, Aston, Great Barr.
Customer Retention Executive in Halesowen employer: Travis Perkins plc
At CCF, part of the Travis Perkins Group, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work culture. Our Customer Retention Executives benefit from comprehensive training, clear career progression paths, and a vibrant team environment that celebrates achievements and encourages personal growth. With a focus on inclusivity and employee well-being, we offer a stable and rewarding career in a thriving sector across various locations in the West Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention Executive in Halesowen
✨Tip Number 1
Get to know the company inside out! Research CCF and the Travis Perkins Group, so you can chat confidently about their values and what they do. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be calling previous customers, role-play with a friend or family member. This will help you feel more comfortable and confident when it comes to handling real conversations.
✨Tip Number 3
Be ready to share your ideas! Think about how you can reconnect with past customers and bring them back. Having a few suggestions up your sleeve can really impress during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed and shows you’re serious about joining our team. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Retention Executive in Halesowen
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our mission of bringing customers back.
Tailor Your Application:Make sure to customise your application for the Customer Retention Executive role. Highlight any relevant experience or skills that align with what we’re looking for, like your confidence on the phone and problem-solving abilities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Customers
Before the interview, take some time to research the company and its customer base. Understanding their needs and pain points will help you demonstrate how you can effectively reconnect with past customers and rebuild those relationships.
✨Practice Active Listening
During the interview, show that you can listen carefully and respond thoughtfully. This is crucial for a Customer Retention Executive role, as you'll need to understand customer needs and find the right solutions. Practising this skill beforehand can really set you apart.
✨Show Your Motivation
Be ready to discuss what drives you, especially in terms of achieving targets and personal growth. Share examples from your past experiences where you've demonstrated resilience and a positive attitude, as these traits are key for success in this role.
✨Ask Insightful Questions
Prepare a few questions to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the team dynamics or how success is measured in the Customer Account Team, which can give you valuable insights into the company culture.
