At a Glance
- Tasks: Provide top-notch customer service and build strong relationships with customers.
- Company: Join a friendly team at a leading company with a focus on customer satisfaction.
- Benefits: Competitive pay, bonuses, healthcare, and discounts at popular retailers.
- Other info: Enjoy flexible hours and extensive career growth opportunities across multiple businesses.
- Why this job: Make a real impact by helping customers and developing your career in a supportive environment.
- Qualifications: Friendly personality and ability to communicate effectively with customers.
The predicted salary is between 25000 - 32000 € per year.
Joining our friendly and hard working family as a Customer Service/Sales Expert, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times. No one day is the same as the next in TP branch life, but here are a few pointers:
- Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
- You’ll handle requests (including those from some of our larger customers), provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
- Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.
- This is a key customer facing role, you need the ability to provide great customer service, build effective relationships and work as part of a team.
- Previous experience of managing large customer accounts and developing relationships will be beneficial.
We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Customer Service/Sales Expert:
- Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships.
Being a Customer Service/Sales Expert in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. We will support you with a development plan, that embraces our values. You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1,400 outlets nationwide and have over 20,000 colleagues.
Weekend & Bank Holiday Customer Adviser in Haddington employer: Travis Perkins plc
At TP, we pride ourselves on being a supportive and dynamic employer, where our Weekend & Bank Holiday Customer Advisers play a crucial role in delivering exceptional service to our valued customers. With competitive pay, a comprehensive benefits package, and a strong emphasis on work-life balance, you will thrive in a friendly environment that fosters personal and professional growth. Join us and enjoy the unique opportunity to build lasting relationships with customers while advancing your career within our extensive network of over 1,400 outlets nationwide.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend & Bank Holiday Customer Adviser in Haddington
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they interact with customers. This will help you tailor your responses and show that you're genuinely interested in being part of their friendly team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a difficult customer or provide information on products. Role-playing these situations can boost your confidence and prepare you for those real-life interactions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that could give you an edge during the interview process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Weekend & Bank Holiday Customer Adviser in Haddington
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and outgoing nature. Remember, we’re looking for someone who can build strong relationships with our customers.
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and any experience you have with managing large accounts. We love seeing how your background aligns with our values and the role of a Customer Service/Sales Expert.
Show Enthusiasm:Express your excitement about the opportunity to work with us! Mention why you’re drawn to the role and how you can contribute to our team. A little enthusiasm goes a long way in making your application stand out.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Travis Perkins plc
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their commitment to customer service and safety will help you align your answers with what they’re looking for. Plus, it shows that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Customer Service/Sales Expert, your ability to build relationships is key. Prepare examples from your past experiences where you’ve successfully interacted with customers or resolved issues. This will demonstrate your friendly and outgoing personality, which is essential for the role.
✨Prepare for Role-Play Scenarios
Expect to engage in role-play during the interview. Practise handling customer requests or complaints in a friendly manner. This will not only showcase your customer service skills but also your ability to think on your feet and maintain a positive attitude under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
