At a Glance
- Tasks: Provide top-notch customer service and build strong relationships with customers.
- Company: Join a friendly team at a leading company with a focus on customer satisfaction.
- Benefits: Competitive pay, bonuses, healthcare, and discounts at major retailers.
- Other info: Flexible weekend hours for a great work-life balance and career growth opportunities.
- Why this job: Make a real impact by helping customers and developing your career.
- Qualifications: Friendly personality and ability to communicate effectively with customers.
The predicted salary is between 20000 - 25000 € per year.
Joining our friendly and hard working family as a Customer Service/Sales Expert, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times. No one day is the same as the next in TP branch life, but here are a few pointers:
- Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
- You’ll handle requests (including those from some of our larger customers), provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
- Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.
- This is a key customer facing role, you need the ability to provide great customer service, build effective relationships and work as part of a team.
- Previous experience of managing large customer accounts and developing relationships will be beneficial.
We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Customer Service/Sales Expert:
- Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships.
Being a Customer Service/Sales Expert in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. We will support you with a development plan, that embraces our values. You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1,400 outlets nationwide and have over 20,000 colleagues.
Customer Service Assistant (Weekend Only) in Haddington employer: Travis Perkins plc
At TP, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Service Assistants can thrive. With competitive pay, comprehensive benefits, and a strong emphasis on employee development, we empower our team members to build meaningful relationships with customers while enjoying a healthy work-life balance. Join us in a role that not only values your contributions but also offers extensive career growth opportunities across our nationwide network.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant (Weekend Only) in Haddington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TP and its values. This will help you connect with the team and show that you're genuinely interested in being part of their friendly family.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've provided great customer service. Be ready to share these stories during your chat with us.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable for your interview. A friendly smile goes a long way in showing that you’re the perfect fit for our customer-facing role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our team and ready to take the next step in your career with us.
We think you need these skills to ace Customer Service Assistant (Weekend Only) in Haddington
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and outgoing nature. Remember, we’re looking for someone who can build strong relationships with our customers.
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and any relevant experience. Mention specific examples of how you've provided excellent service in the past – this will help us see how you fit into our team!
Show Enthusiasm:We love seeing candidates who are genuinely excited about the role! In your application, express why you want to join our friendly family and how you can contribute to our success. A little enthusiasm goes a long way!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Customer Service Basics
Brush up on the fundamentals of great customer service. Be ready to discuss how you would handle different customer scenarios, especially those that require a friendly and helpful approach. Think about examples from your past experiences where you’ve gone above and beyond for a customer.
✨Showcase Your Relationship-Building Skills
Since building strong relationships is key in this role, prepare to share specific instances where you’ve successfully developed rapport with customers. Highlight your ability to remember names and details, as this will show your commitment to providing a personal touch.
✨Demonstrate Safety Awareness
Safety is crucial in this position, so be prepared to discuss how you would adhere to safety policies and procedures. Think of examples where you’ve prioritised safety in previous roles, and be ready to explain how you would ensure a safe environment for both customers and colleagues.
✨Emphasise Teamwork
This role requires working closely with colleagues, so be ready to talk about your experience in team settings. Share examples of how you’ve collaborated with others to achieve common goals, and express your enthusiasm for being part of a supportive team environment.
