At a Glance
- Tasks: Provide top-notch customer service and build strong relationships with customers.
- Company: Join a friendly team at a leading company with a focus on customer care.
- Benefits: Competitive pay, bonuses, private healthcare, and discounts at major retailers.
- Other info: Enjoy a great work-life balance with weekend hours and extensive career growth opportunities.
- Why this job: Make a real impact by helping customers and developing your career.
- Qualifications: Friendly personality and ability to build relationships; experience with customer accounts is a plus.
The predicted salary is between 25000 - 30000 € per year.
Joining our friendly and hard working family as a Customer Service/Sales Expert, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times. No one day is the same as the next in TP branch life, but here are a few pointers:
- Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
- You’ll handle requests (including those from some of our larger customers), provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
- Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.
- This is a key customer facing role, you need the ability to provide great customer service, build effective relationships and work as part of a team.
- Previous experience of managing large customer accounts and developing relationships will be beneficial.
We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Customer Service/Sales Expert:
- Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships.
Being a Customer Service/Sales Expert in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. We will support you with a development plan, that embraces our values. You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1,400 outlets nationwide and have over 20,000 colleagues.
Customer Care Advisor Weekends only in Haddington employer: Travis Perkins plc
At TP, we pride ourselves on fostering a supportive and dynamic work environment where our Customer Care Advisors can thrive. With competitive pay, a comprehensive benefits package, and a strong emphasis on employee development, we empower our team to build meaningful relationships with customers while enjoying a healthy work-life balance. Join us in a role that not only offers the chance to excel but also provides access to extensive career opportunities across our nationwide network.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Advisor Weekends only in Haddington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TP and its values. This will help you connect with the team and show that you're genuinely interested in being part of their friendly family.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've provided great customer service. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and approachable for your interview. A friendly smile goes a long way in showing you're ready to be part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining us at TP and ready to take on the challenge of being a Customer Care Advisor.
We think you need these skills to ace Customer Care Advisor Weekends only in Haddington
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and outgoing nature. Remember, we’re looking for someone who can build strong relationships with our customers.
Tailor Your Application:Make sure to customise your application to highlight your customer service skills and any relevant experience. Mention how you’ve successfully managed customer accounts or built relationships in the past. This will help us see how you fit into our team!
Show Enthusiasm:Express your excitement about the role and working with us at StudySmarter. Let us know why you’re passionate about providing first-class service and how you can contribute to our success. A little enthusiasm goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do and our fantastic team!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Customer Service Basics
Brush up on the fundamentals of great customer service. Be ready to share examples of how you've provided excellent service in the past, especially in face-to-face situations. This role is all about building relationships, so think of specific instances where you’ve gone above and beyond for a customer.
✨Show Off Your Friendly Personality
Since this job requires a friendly and outgoing personality, let that shine through during your interview. Practice smiling and maintaining eye contact, as these non-verbal cues can make a big difference. Remember, they want someone who can connect with customers on a personal level!
✨Understand the Company Values
Familiarise yourself with the company’s values and mission. Be prepared to discuss how your own values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to be part of their team and contribute to their success.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult customers. Think of a few challenging situations you've faced in previous roles and how you resolved them. This will demonstrate your capability to maintain high standards of service even under pressure.
