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- Tasks: Assist customers, process orders, and manage stock in a dynamic retail environment.
- Company: Join TF Solutions, a leading air conditioning distributor and part of the Travis Perkins Group.
- Benefits: Enjoy career development opportunities, training, and a supportive team culture.
- Other info: Full training provided with a dedicated coach for your first year.
- Why this job: Be the friendly face of our branch and build lasting relationships with customers.
- Qualifications: No experience needed, just a passion for great customer service and teamwork.
The predicted salary is between 20000 - 25000 £ per year.
We are TF Solutions, the one stop shop for all air conditioning, refrigeration and heat pump products and with substantial growth over the past decade, we’re becoming one of the leading Air Conditioning & Refrigerators distributors in the UK. We’re also now part of the Travis Perkins Group, recognised as one of the UK’s top employers.
Joining our friendly and hardworking family as a Customer Service Apprentice, you'll be on the front line dealing with our customers that come into our shop. As part of the branch team, you will play a vital role in our continued success providing a first class service.
What you'll be doing:
- You will be exposed across a number of areas within your branch, allowing you to see where your strengths and interests lie.
- This will vary between talking to our customers in our trade counter or speaking to them over the phone.
- You'll be working with our team to get our products to the customer safely and efficiently.
- You will be based inside processing our customer orders, answering the phone, keeping stock and facing up shelves.
- You will also be dealing with supplier deliveries and accurately booking them in branch.
- You will gain experience in our warehouse, gaining product knowledge to provide the best service to our customers, and with the administration team to fully understand all areas of the business.
Full training is provided to use our systems, and a coach will be assigned to help you on your development programme for the first 12 months. Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
What experience do you need?
This is a key customer facing role, you just need the ability to provide great customer service, upsell where appropriate and we can teach you the rest.
Are you:
- Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive
- Someone who thrives in a dynamic and fast paced environment
- Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships
Being a Customer Service & Sales Assistant in the Travis Perkins Group gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enrol onto a TF Solutions development scheme.
How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan that embraces our values. Interested, apply now!
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
Branch Sales Assistant in Glasgow employer: Travis Perkins plc
Contact Detail:
Travis Perkins plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Branch Sales Assistant in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on TF Solutions and the Travis Perkins Group. Understanding their values and what they stand for will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories!
✨Tip Number 3
Show off your personality! The job description mentions being friendly and outgoing, so let that shine through in your interactions. A positive attitude can make a huge difference in how you're perceived.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at TF Solutions!
We think you need these skills to ace Branch Sales Assistant in Glasgow
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your friendly and outgoing personality shine through! We want to see the real you, so don’t be afraid to show us how you can connect with customers.
Tailor Your Application: Make sure to tailor your application to the role of Branch Sales Assistant. Highlight any experience you have in customer service or sales, even if it’s just from part-time jobs or volunteering. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand. This will help us see why you’d be a great fit for our branch!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Travis Perkins plc
✨Know the Company
Before your interview, take some time to research TF Solutions. Understand their products, values, and what makes them a leading distributor in the air conditioning and refrigeration sector. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help a customer, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Be Friendly and Approachable
TF Solutions values a friendly personality, so make sure to convey your outgoing nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a customer. This will help them see you as a great fit for their team.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about the training programme, opportunities for growth within the company, or how they measure success in the role. This shows that you're not only interested in the position but also in your future with the company.