At a Glance
- Tasks: Assist customers, process orders, and manage stock in a dynamic branch environment.
- Company: Join TF Solutions, a leading air conditioning distributor and part of the Travis Perkins Group.
- Benefits: Full training, career development opportunities, and a supportive team culture.
- Other info: Embrace your authentic self in an inclusive workplace that values diversity.
- Why this job: Gain hands-on experience while building strong customer relationships in a friendly atmosphere.
- Qualifications: No specific experience needed, just a passion for great customer service.
The predicted salary is between 24683 - 30169 £ per year.
We are TF Solutions, the one stop shop for all air conditioning, refrigeration and heat pump products and with substantial growth over the past decade, we’re becoming one of the leading Air Conditioning & Refrigerators distributors in the UK. We’re also now part of the Travis Perkins Group, recognised as one of the UK’s top employers.
Joining our friendly and hardworking family as a Customer Service Apprentice, you'll be on the front line dealing with our customers that come into our shop. As part of the branch team, you will play a vital role in our continued success providing a first class service.
What you'll be doing:
- You’ll get exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie.
- This will vary between talking to our customers in our trade counter or speaking to them over the phone.
- You'll be working with our team to get our products to the customer safely and efficiently.
- You will be based inside processing our customer orders, answering the phone, keeping stock and facing up shelves.
- You will also be dealing with supplier deliveries and accurately booking them in branch.
- You will gain experience in our warehouse, gaining product knowledge to provide the best service to our customers, and with the administration team to fully understand all areas of the business.
Full training is provided to use our systems, and a coach will be assigned to help you on your development programme for the first 12 months. Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
What experience do you need?
This is a key customer facing role, you just need the ability to provide great customer service, upsell where appropriate and we can teach you the rest.
Are you:
- Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive
- Someone who thrives in a dynamic and fast paced environment
- Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships
Being a Customer Service & Sales Assistant in the Travis Perkins Group gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enrol onto a TF Solutions development scheme.
How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan that embraces our values.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
Branch Sales Assistant in Dunstable employer: Travis Perkins plc
At CCF, part of the Travis Perkins Group, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work environment. As a Warehouse Supervisor/Team Leader, you'll benefit from extensive career growth opportunities, competitive salaries with bonus potential, and a strong commitment to employee wellbeing. Our culture encourages collaboration and authenticity, ensuring that every team member feels valued and empowered to contribute their best.
StudySmarter Expert Advice🤫
We think this is how you could land Branch Sales Assistant in Dunstable
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Travis Perkins plc.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Travis Perkins plc. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Branch Sales Assistant in Dunstable
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Travis Perkins plc.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Travis Perkins plc and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Travis Perkins plc
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Travis Perkins plc. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Travis Perkins plc will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
