At a Glance
- Tasks: Reconnect with past customers and help them rediscover our amazing offers.
- Company: Join a dynamic team at one of the UK's leading companies.
- Benefits: Enjoy bonuses, incentives, and clear paths for career progression.
- Other info: Be part of an inclusive environment where you can truly be yourself.
- Why this job: Make a real impact while building skills that last a lifetime.
- Qualifications: No perfect experience needed, just a positive attitude and eagerness to learn.
The predicted salary is between 25000 - 32000 € per year.
Bring customers back. Build your career. Be part of a winning team. We’re looking for confident, motivated people to join our growing Customer Account Team — a high‑energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.
What you’ll be doing:
- Calling previous customers to understand their needs and rebuild relationships
- Sharing new offers, solutions, and reasons to return
- Listening carefully and finding the right outcome for each customer
- Working towards achievable targets with full support from your team
- Playing a key role in helping us grow and strengthen our customer base
Why you’ll love it here:
- A great team environment — supportive, fun, and driven to succeed together
- Clear progression paths — develop into senior roles, account management, sales, team leadership and more
- Full training provided — perfect for someone starting out or looking to build confidence on the phone
- A large PLC with real opportunities — stability, structure, and long‑term career growth
- Recognition and rewards — bonuses, incentives, and celebrations for hitting team goals
What we’re looking for:
- You don’t need the perfect experience — just the right attitude!
- Confident speaking on the phone
- Positive, resilient, and eager to learn
- Motivated by achievable targets and personal growth
- Ready to build skills that will last a lifetime
What does the future look like:
Well we’re keen for you to get to know our customers and the plan is for you to develop and grow and eventually move into either a National Sales Role, a Regional Sales Role or if you love branch life, Branch Sales Role.
About Us:
As part of the Travis Perkins Group, one of the UK's leading companies, CCF is one of the fastest growing businesses in our sector. We are one of the biggest distributors of specialist interior construction materials in the UK, and we supply Dry‑Lining, Insulation, Suspended Ceilings and Glazed Partitioning materials to some of the largest Specialist Contractors in the country. If you would like to be a part of our ambitious and driven business which will equip you to be the best Sales Coordinator that you can be, then we would like to hear from you.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
Commutable Locations: Birmingham, Dudley, West Bromwich, Halesowen, Wednesbury, Walsall, Wolverhampton, Oldbury, Smethwick, Aston, Great Barr.
Customer Winback Specialist in Dudley employer: Travis Perkins plc
At CCF, part of the Travis Perkins Group, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work culture. Our Customer Winback Specialists enjoy clear progression paths, comprehensive training, and a vibrant team environment that celebrates achievements and encourages personal growth. With a focus on inclusivity and a commitment to helping you build lasting skills, we offer a stable and rewarding career in a thriving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Winback Specialist in Dudley
✨Tip Number 1
Get to know the company inside out! Research CCF and understand their products and values. This will help you connect with the team and show that you're genuinely interested in being part of their winning culture.
✨Tip Number 2
Practice your phone skills! Since you'll be calling previous customers, role-play with a friend or family member. This will boost your confidence and help you handle different customer scenarios like a pro.
✨Tip Number 3
Network like a champ! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral — which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to take that first step towards an exciting career with us.
We think you need these skills to ace Customer Winback Specialist in Dudley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our mission of winning back customers.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any past roles where you've successfully engaged with customers or met targets, as this will show us you're a great fit for our Customer Account Team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be an awesome addition to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our growing team!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Customers
Before the interview, take some time to research the company and its customer base. Understanding their needs and pain points will help you demonstrate how you can effectively reconnect with past customers and win them back.
✨Practice Your Pitch
Since this role involves a lot of phone communication, practice your speaking skills. Role-play with a friend or family member to get comfortable with sharing offers and solutions. This will help you sound confident and engaging during the interview.
✨Show Your Resilience
Be prepared to discuss how you've handled challenges in the past. The interviewers will want to see that you're positive and resilient, especially when it comes to dealing with rejection or difficult conversations with customers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, and progression paths. This shows your genuine interest in the role and helps you understand how you can grow within the company.
