At a Glance
- Tasks: Reconnect with past customers and build lasting relationships.
- Company: Join a dynamic team at one of the UK's leading companies.
- Benefits: Enjoy bonuses, incentives, and clear career progression.
- Other info: Full training provided with opportunities for growth.
- Why this job: Make a real impact while developing valuable skills.
- Qualifications: Confident phone communication and a positive attitude.
The predicted salary is between 25000 - 32000 £ per year.
Bring customers back. Build your career. Be part of a winning team.
We’re looking for confident, motivated people to join our growing Customer Account Team — a high‑energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.
What you’ll be doing:
- Calling previous customers to understand their needs and rebuild relationships
- Sharing new offers, solutions, and reasons to return
- Listening carefully and finding the right outcome for each customer
- Working towards achievable targets with full support from your team
- Playing a key role in helping us grow and strengthen our customer base
Why you’ll love it here:
- A great team environment — supportive, fun, and driven to succeed together
- Clear progression paths — develop into senior roles, account management, sales, team leadership and more
- Full training provided — perfect for someone starting out or looking to build confidence on the phone
- A large PLC with real opportunities — stability, structure, and long‑term career growth
- Recognition and rewards — bonuses, incentives, and celebrations for hitting team goals
What we’re looking for:
- Confident speaking on the phone
- Positive, resilient, and eager to learn
- Motivated by achievable targets and personal growth
- Ready to build skills that will last a lifetime
What does the future look like? Well we’re keen for you to get to know our customers and the plan is for you to develop and grow and eventually move into either a National Sales Role, A Regional Sales Role or if you love branch life, Branch Sales Role.
About Us: As part of the Travis Perkins Group, one of the UK's leading companies, CCF are one of the fastest growing businesses in our sector. We are one of the biggest distributors of specialist interior construction materials in the UK, and we supply Dry‑Lining, Insulation, Suspended Ceilings and Glazed Partitioning materials to some of the largest Specialist Contractors in the country. If you would like to be a part of our ambitious and driven business which will equip you to be the best Sales Coordinator that you can be, then we would like to hear from you.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
Commutable Locations: Birmingham, Dudley, West Bromwich, Halesowen, Wednesbury, Walsall, Wolverhampton, Oldbury, Smethwick, Aston, Great Barr.
Customer Retention Executive in Dudley employer: Travis Perkins plc
At CCF, part of the Travis Perkins Group, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work environment. Our Customer Retention Executive role offers clear progression paths, comprehensive training, and a culture that celebrates achievements, ensuring you have the tools and opportunities to thrive in your career. With a focus on inclusivity and personal growth, you'll be joining a team that values your contributions and encourages you to be your authentic self while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retention Executive in Dudley
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your phone skills! Since you'll be calling customers, get comfortable chatting on the phone. Role-play with friends or family to build your confidence and refine your approach to handling different customer scenarios.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to take that first step towards an exciting career with us.
We think you need these skills to ace Customer Retention Executive in Dudley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our mission of winning back customers.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous customer service roles or sales experience that aligns with what we’re looking for in a Customer Retention Executive.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our growing Customer Account Team.
How to prepare for a job interview at Travis Perkins plc
✨Know Your Customers
Before the interview, take some time to research the company and its customer base. Understand their needs and pain points. This will help you demonstrate your ability to reconnect with past customers and show that you’re genuinely interested in making a positive impact.
✨Practice Active Listening
During the interview, showcase your listening skills. Practice responding to questions by summarising what the interviewer has said. This not only shows that you’re engaged but also highlights your ability to find the right outcomes for customers, which is crucial for a Customer Retention Executive.
✨Showcase Your Resilience
Be prepared to discuss challenges you've faced in previous roles and how you overcame them. Highlighting your resilience and problem-solving skills will resonate well, especially since the role involves winning back customers and dealing with potential objections.
✨Express Your Motivation for Growth
Make sure to convey your eagerness to learn and grow within the company. Talk about your career aspirations and how you see yourself progressing into roles like National or Regional Sales. This aligns perfectly with the company's focus on personal growth and clear progression paths.
