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For Companies At a Glance
- Tasks: Provide top-notch customer service and build strong relationships with customers.
- Company: Join a family-run business with a forward-thinking mindset.
- Benefits: Competitive pay, bonuses, healthcare, and discounts at leading retailers.
- Why this job: Excel in a dynamic environment while developing your career with support.
- Qualifications: Great communication skills and a friendly personality are essential.
- Other info: Enjoy a work-life balance with flexible hours and extensive career opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Joining our friendly and hard working family as a Customer Service/Sales Expert, you’ll be on the front line dealing with our customers that come into your branch; playing a vital role in our continued success, providing a first class service and keeping colleagues and customers safe at all times.
What will I be doing?
No one day is the same as the next in TP branch life, but here are a few pointers:
- Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service – the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
- You’ll handle requests (including those from some of our larger customers), provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
- \”You\’ll also be responsible for ensuring the safe and correct movement of our products around the branch.\”
- Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.
What experience do you need?
This is a key customer facing role, you need the ability to provide great customer service, build effective relationships and work as part of a team. Previous experience of managing large customer accounts and developing relationships will be beneficial. We can teach you the rest.
Does this sound like you?
We hope you can say ‘Yes’ to all of the characteristics below – they are in the DNA of all our fantastic Customer Service/Sales Expert. Are you:
- Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
- Someone who thrives in a dynamic and fast paced environment.
- Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships
Being a Customer Service/Sales Expert in TP gives you a fantastic opportunity to excel and to continue to develop your career, if you choose. As a new colleague you will be encouraged to enroll onto a TP development scheme – which are available to colleagues and managers at all levels of our business. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan, that embraces our values.
You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance – most of our customers choose to enjoy their weekends and bank holidays which means you can too!
You may not know much about Travis Perkins, but if you look a bit closer you might be surprised, despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that\’s why we have been voted one of the UK’s Top Employers every year since 2010. We offer our employees access to extensive career opportunities across our 5 leading businesses. We operate out of more than 1,400 outlets nationwide and have over 20,000 colleagues.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us.
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Customer Service/Sales Expert employer: Travis Perkins plc
Contact Detail:
Travis Perkins plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Sales Expert
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Travis Perkins. Understand their values and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples from your past where you've provided excellent customer service. Be ready to share these stories during your interview to demonstrate your friendly and outgoing personality.
✨Tip Number 3
Show your adaptability! The job description mentions a dynamic environment, so be prepared to discuss how you've thrived in fast-paced situations before. Highlight your resilience and energy to prove you're the perfect fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our friendly family at Travis Perkins. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service/Sales Expert
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and outgoing nature. Remember, we’re all about building strong relationships with our customers.
Tailor Your Application: Make sure to customise your application to highlight your customer service skills and any experience you have with managing large accounts. Show us how you can help take our sales from good to great by providing examples of your past successes!
Show Your Adaptability: In a dynamic environment like ours, adaptability is key! Share experiences where you've thrived in fast-paced situations or handled unexpected challenges. This will demonstrate that you have the resilience and drive we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at Travis Perkins plc
✨Know the Company Inside Out
Before your interview, take some time to research Travis Perkins. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service or built strong relationships with clients. Highlight how you handled difficult situations and turned them into positive outcomes, as this is crucial for a Customer Service/Sales Expert role.
✨Demonstrate Adaptability and Team Spirit
Since the job requires working in a dynamic environment, be ready to discuss how you've adapted to changes in previous roles. Share instances where you collaborated with colleagues to achieve a common goal, showcasing your ability to work well in a team.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, development opportunities, or safety policies. This shows that you’re not just interested in the job, but also in how you can grow and contribute to the team.
