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- Tasks: Engage with customers and support various branch operations daily.
- Company: Join Travis Perkins, a leading UK distributor known for innovation and teamwork.
- Benefits: Enjoy competitive pay, bonuses, 22 days holiday, discounts, and health support.
- Other info: Award-winning apprenticeship programme with opportunities for career advancement.
- Why this job: Gain hands-on experience, develop skills, and earn a recognised qualification in a supportive environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
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Salary: ÂŁDependant on Experience + Bonus + 22 days holiday plus bank holidays + discounts and access to health and well being advice and support.
Hours of work: Our working hours also offer a great work life balance – most of our customers choose to enjoy their weekends and bank holidays which means you can too!
What are we looking for?
Future leaders of our business are critical to our success and that’s why we’re recruiting new Apprentices who are keen to immerse themselves and work across all areas of our branches with the ambition and desire to build a career with us.
Who we are?
We’ve been around a long time and know a thing or two about our sector. Today, we’re the UK’s market-leading distributor of pipeline and heating solutions and are well known for our innovative approach. We’re part of the Travis Perkins Group, recognised as one of the UK’s top employers. That’s why the first thing you’ll notice at BSS is the way everyone pulls together. As soon as you walk through the door, you’ll be welcomed by down to earth people, who are proud of what they do with a determination to succeed and a passion for being the best we can be. It’s the people in the business that are the cornerstone of our success. Work with us and you’ll be joining a valued team where ideas, opinions and contributions matter.
You’ll find opportunities and benefits that make a career rewarding and worthwhile. It’s no coincidence that our average length of service is 10 years. It’s because we do all we can to make BSS a great place to work.
How we’ll support you?
Right from the start of your career with us, you’ll be supported in your development. You’ll join our Service and Know How Programme, a 12 month Apprenticeship that will give you tools to be successful in your role. Over your apprenticeship, you’ll explore our safety culture, the products we sell, the services we provide and understand more about our customers.
Through 1:1 coaching and mentoring, you’ve got a fantastic support network that will support you, not only through the apprenticeship programme, but your day to day development.
Over the year, you will build the foundations for your future career as well as gaining a nationally recognised qualification. With apprenticeships covering 90% of our roles, there’s also multiple development opportunities to fast track your career within our Group.
Our Apprenticeships are award winning. In 2022, we were voted as the 11th best employer of Apprentices by Rate My Apprenticeship and 33rd best employer of Apprentices by the Department of Education.
What you’ll be doing?
You’ll get exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie. This will vary between talking to customers in our trade counter or speaking to them over the phone. You’ll be working with a team to get our products to the customer safely and efficiently. Everyday will be different and you will get to experience all that a BSS branch has to offer.
Are you ready to join our team and take the next step in your career? Apply now!
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us.
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Customer Service Apprenticeship employer: Travis Perkins plc
Contact Detail:
Travis Perkins plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship
✨Tip Number 1
Research Travis Perkins and their values thoroughly. Understanding their commitment to teamwork and customer service will help you align your responses during any interviews or discussions.
✨Tip Number 2
Prepare to discuss your passion for customer service. Think of specific examples from your past experiences where you demonstrated excellent customer care, as this will resonate well with the role.
✨Tip Number 3
Network with current or former employees of Travis Perkins. They can provide valuable insights into the company culture and what they look for in apprentices, which can give you an edge.
✨Tip Number 4
Be ready to showcase your adaptability and willingness to learn. The apprenticeship involves various roles, so demonstrating your flexibility and eagerness to grow will be key.
We think you need these skills to ace Customer Service Apprenticeship
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Customer Service Apprenticeship. Tailor your application to highlight how your skills and interests align with the role.
Craft a Strong CV: Your CV should be clear and concise, showcasing relevant experience, skills, and education. Emphasise any customer service experience or teamwork skills, as these are crucial for this apprenticeship.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and the company. Mention why you want to work at Travis Perkins plc and how you can contribute to their success. Be genuine and let your personality shine through.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Travis Perkins plc
✨Research the Company
Before your interview, take some time to learn about Travis Perkins and its values. Understanding their commitment to customer service and teamwork will help you align your answers with what they are looking for in a candidate.
✨Show Enthusiasm for Learning
As an apprentice, your eagerness to learn is crucial. Be prepared to discuss how you plan to take advantage of the training and support offered during the apprenticeship programme. Highlight any previous experiences where you’ve shown a willingness to learn new skills.
✨Prepare for Customer Scenarios
Since this role involves direct interaction with customers, think of examples from your past where you successfully handled customer queries or complaints. Practising these scenarios can help you demonstrate your problem-solving skills and customer service mindset.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask questions that show your interest in the role and the company. Inquire about the team dynamics, opportunities for growth, or specifics about the apprenticeship programme. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.