Customer Service Apprenticeship

Overview

Customer Service Apprenticeship – HORWICH

Travis Perkins is part of Travis Perkins plc and the UK’s largest supplier of building materials to the building and construction industry. Featuring a network of over 500 branches, supplying thousands of products and materials, including a tool hire service, to trade professionals and self-builders across the nation. With a wide range of quality timber, building materials, kitchens, plumbing and heating, landscaping, painting and decorating essentials and tools for the job – we do what matters for the trade.

What you’ll be doing

This is your opportunity to be enrolled on our industry leading apprenticeship development scheme enabling you to pour the foundations for a successful career with the largest distributor of building materials in the UK.

This is anything but ‘just a job’. You’ll be working whilst completing our bespoke 30 month scheme, giving you the opportunity to gain a deep understanding of our operation, as you move your way across all areas of our Branch and then into management development to give you all the skills to lead a team.

Wherever you are, you’ll play a pivotal role as part of our team, from working in the yard, serving and selling to customers on the counter, answering the phone/responding to emails, manning the Benchmarx area or the Hire counter to receiving and storing products; you’ll cover it all and our customers will love you for it!

For the first year we’ll teach you about our safety first approach, the builders merchant industry, the market and our business strategy. You’ll learn how to sell by providing great service, you’ll gain a deep understanding of our product base and so much more. In the second year, you’ll learn all about your leadership style and how to inspire a team.

Your learning will be “on the job” with time set aside each week to complete any necessary coursework, and there’s no expectation to take work home with you. You’ll have a dedicated apprenticeship coach who’ll support you every step of the way and you’ll receive 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. At the end of your training, you’ll complete an end point assessment and on successful completion you’ll achieve a L2 Apprenticeship in year 1 and a L3 Apprenticeship in year 2.

You can hear more on this from our current colleagues here. And by the way, we’re rated as one of the best apprenticeship employers on Rate My Apprenticeship, click here to see more!

What’s in it for You?

We offer the chance to work alongside knowledgeable colleagues, advance your career, and make a significant impact on the industry. By helping our customers tackle challenges and reduce their environmental impact, you’ll be part of something meaningful. Plus, we offer great training, opportunities for career growth, and a supportive, team-focused environment where success is celebrated!

• Attractive annual salary
• Performance-based bonus that rewards your hard work
• Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth
• Generous contributory pension scheme to secure your future
• Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation
• Wellbeing support to keep you feeling your best
• MyPerks discounts at top retailers, restaurants, and more!

You’ll bring

Experience in merchanting is not needed. In fact, experience in any sort of work is not required because if you’ve got the right attitude to learn and genuinely want to develop a career, we can teach you the rest.

However, here are some of the things we look for:

• Safety conscious – Our number one priority is to keep our colleagues safe and well, and that’s down to all of us so you’ll need a real focus on this
• Hard working – This job can be demanding and there’s always plenty to do.
• Customer focused – You may not have worked in a customer service role, but you know what good service looks like and how to provide it
• Team spirited – Be happy to muck in and get your hands dirty and look after one another
• Adaptable – This apprenticeship will see you move around the operation in a fast moving environment
• Authentic – We have a saying here at Travis Perkins – You be you, it makes us us; so come and let your personality and passion shine through

You also need to meet the below requirements…

• You are over 18 (due to some of the products we sell)
• You’re not currently in any form of education
• You are eligible to work in the UK
• You are brand new to this kind of role
• You are able to drive and have access to your own vehicle

During your programme you will spend time in other branches within your local region. This will require the successful candidate to have a full UK driving licence and ideally access to a vehicle, as you will be required to travel to different locations.

If you don’t meet these requirements and this apprenticeship isn’t right for you, we’d still love to hear from you so please take a look at www.tpplccareers.co.uk to see our non-apprenticeship opportunities.

How to Apply

Ready to take the next step in your career? Apply now and join a company that truly values its people. We can’t wait to hear from you!

We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.