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For Companies At a Glance
- Tasks: Engage with customers, support team operations, and explore various branch roles.
- Company: Join Travis Perkins plc, a leading UK distributor known for innovation and teamwork.
- Benefits: Enjoy competitive salary, bonuses, 22 days holiday, discounts, and health support.
- Other info: Award-winning apprenticeship programme with opportunities for career advancement.
- Why this job: Gain valuable experience, receive mentorship, and build a rewarding career in a supportive environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
Overview
Join to apply for the Customer Service Apprenticeship role at Travis Perkins plc.
Salary: Dependant on Experience + Bonus + 22 days holiday plus bank holidays + discounts and access to health and well being advice and support.
Hours of work: Our working hours offer a great work life balance — most of our customers choose to enjoy their weekends and bank holidays which means you can too!
What we’re looking for
Future leaders of our business are critical to our success and that’s why we’re recruiting new Apprentices who are keen to immerse themselves and work across all areas of our branches with the ambition and desire to build a career with us.
Who we are
We’ve been around a long time and know a thing or two about our sector. Today, we’re the UK’s market-leading distributor of pipeline and heating solutions and are well known for our innovative approach. We’re part of the Travis Perkins Group, recognised as one of the UK’s top employers. That’s why the first thing you’ll notice at BSS is the way everyone pulls together. As soon as you walk through the door, you’ll be welcomed by down to earth people, who are proud of what they do with a determination to succeed and a passion for being the best we can be. It’s the people in the business that are the cornerstone of our success. Work with us and you’ll be joining a valued team where ideas, opinions and contributions matter.
You’ll find opportunities and benefits that make a career rewarding and worthwhile. It’s no coincidence that our average length of service is 10 years. It’s because we do all we can to make BSS a great place to work.
How we’ll support you
Right from the start of your career with us, you’ll be supported in your development. You’ll join our Service and Know How Programme, a 12 month Apprenticeship that will give you tools to be successful in your role. Over your apprenticeship, you’ll explore our safety culture, the products we sell, the services we provide and understand more about our customers.
Through 1:1 coaching and mentoring, you’ve got a fantastic support network that will support you, not only through the apprenticeship programme, but your day to day development.
Over the year, you will build the foundations for your future career as well as gaining a nationally recognised qualification. With apprenticeships covering 90% of our roles, there’s also multiple development opportunities to fast track your career within our Group.
Our Apprenticeships are award winning. In 2022, we were voted as the 11th best employer of Apprentices by Rate My Apprenticeship and 33rd best employer of Apprentices by the Department of Education.
What you’ll be doing
- You’ll get exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie.
- This will vary between talking to customers in our trade counter or speaking to them over the phone.
- You’ll be working with a team to get our products to the customer safely and efficiently.
- Everyday will be different and you will get to experience all that a BSS branch has to offer.
Are you ready to join our team and take the next step in your career? Apply now!
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us.
Location: Sheffield, England, United Kingdom
Job Details
- Seniority level: Internship
- Employment type: Full-time
- Job function: Other
- Industries: Wholesale Building Materials
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Customer Service Apprenticeship employer: Travis Perkins plc
Contact Detail:
Travis Perkins plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship
✨Tip Number 1
Familiarise yourself with the products and services offered by Travis Perkins. Understanding their offerings will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former apprentices at Travis Perkins. They can provide valuable insights into the apprenticeship experience and may even offer tips on how to stand out during the selection process.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have with the company. Whether it's through a phone call or an email, showing that you can communicate effectively will set you apart.
✨Tip Number 4
Research the company's culture and values. Being able to articulate how your personal values align with those of Travis Perkins can make a strong impression during interviews.
We think you need these skills to ace Customer Service Apprenticeship
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand what Travis Perkins plc is looking for in a Customer Service Apprentice. Highlight key skills and responsibilities that resonate with your experience.
Tailor Your CV: Make sure your CV reflects the skills and experiences relevant to customer service. Include any previous roles, volunteer work, or projects that demonstrate your ability to communicate effectively and work in a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the apprenticeship and your desire to grow within the company. Mention specific aspects of Travis Perkins plc that attract you, such as their commitment to employee development and inclusivity.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Travis Perkins plc
✨Research the Company
Before your interview, take some time to learn about Travis Perkins plc and its values. Understanding their commitment to customer service and teamwork will help you align your answers with what they are looking for.
✨Show Enthusiasm for Learning
As an apprentice, your eagerness to learn is crucial. Be prepared to discuss how you can contribute to the team while also expressing your desire to grow and develop within the company.
✨Prepare for Customer Scenarios
Think of examples where you've provided excellent customer service or resolved issues effectively. Be ready to share these experiences during the interview to demonstrate your skills and suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the apprenticeship programme and the company culture. This shows your genuine interest in the role and helps you assess if it's the right fit for you.