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- Tasks: Engage with customers, provide product information, and support sales in a dynamic branch environment.
- Company: Join Travis Perkins, one of Britain's Top Employers, known for its supportive and inclusive culture.
- Benefits: Enjoy a competitive salary, 22 days holiday, bonuses, discounts, and a great work-life balance.
- Why this job: Kickstart your career with training, mentorship, and opportunities for growth within a respected company.
- Qualifications: Ideal candidates are passionate about customer service, eager to learn, and comfortable with technology.
- Other info: Open to applicants aged 18+, with a focus on inclusivity and personal development.
Join to apply for the Customer Service Apprenticeship role at Travis Perkins plc
4 days ago Be among the first 25 applicants
Join to apply for the Customer Service Apprenticeship role at Travis Perkins plc
– Ferndown Industrial Estate, Wimborne, BH21 7PF
Are you looking to kick start your career or grow your career in a different industry? Keen to work for one of Britain\’s Top Employers? If you\’re passionate about customer service, teamwork and sales and want the opportunity to earn whilst you train for a nationally recognised qualification, we want to hear from you!
We’re looking for individuals with the potential to be future leaders within our business. You’ll be someone who is keen to immerse themselves and work across all areas of our businesses with the ambition and desire to build a long lasting, successful career with us.
What’s in it for you?
A competitive salary and benefits which include 22 days holiday, a half yearly colleague bonus and colleague discounts across the Travis Perkins Group businesses. We also have a number of online discounts at leading retailers from theme parks to eating out and cinemas. Our working hours also offer a great work life balance – most of our customers choose to enjoy their weekends and bank holidays which means you can too!
How will we support you?
Right from the start of your career with us, you’ll be supported in your development. You’ll join our Certificate in Merchanting Programme, a 12 month Apprenticeship that will give you the tools to be successful in your role. Over the length of your apprenticeship programme, you’ll explore:
- Our safety culture within branch
- The products we sell and the services we provide
- What makes us different and keeps us as the number one choice for our valued customer base
Our Apprenticeships are focused on your development and factor study time into your working week, so you can achieve your qualification without affecting your work-life balance. We provide you with a fantastic support network through; 1:1 coaching, mentoring and technical and skills training to enable you to progress your career with us. Along the way, our experienced team will provide you with plenty of support to ensure you get the best out of your Apprenticeship. And it doesn’t have to end here, as we have a suite of Apprenticeship programmes that can support you to continue to develop your career with us, all the way up to the Boardroom.
What will you be doing?
There is no such thing as a typical day in Branch life at Travis Perkins. What you can expect is to gain exposure across a number of areas within your branch, allowing you to see where your strengths and interests lie and the direction you would like to develop your career in. Your role responsibilities will require you to:
- Talk to customers on our trade counter, building strong relationships that keep them coming back to Travis Perkins
- Support our customers with their purchases by providing information on our products, preparing quotes, fulfilling their orders in the yard or taking sales over the phone.
- Work with a friendly, down to earth team to provide the 5* service our customers have come to expect from us
Does this sound like you?
We hope you can say ‘Yes’ to all of the characteristics below – they are in the DNA of all our fantastic Apprentices. Are you someone who:
Knows what great customer service looks like, and how to provide it.
Is able to build relationships with people at all levels and enjoys working within a sales environment
Loves to learn, develop and expand their knowledge
Is comfortable working with technology and keen to be a part of Travis Perkins’ digital transformation
A Bit More About Us…
You may not know much about Travis Perkins, but if you look a bit closer you might be surprised. Despite our size, we have the values of a family run business and the mindset and ambition of a forward thinking Company. We pride ourselves on being a great place to work that\’s why we have been voted one of the UK’s Top Employers every year since 2010.
Are you ready to join our team and grow an exciting career? Apply now.
- Applications currently open to candidates aged 18+
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us.
#TP/A/4
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Customer Service Apprenticeship employer: Travis Perkins plc
Contact Detail:
Travis Perkins plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship
✨Tip Number 1
Familiarise yourself with Travis Perkins and their values. Understanding their commitment to customer service and teamwork will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your passion for customer service by preparing examples of how you've provided excellent service in the past. This could be from previous jobs, volunteer work, or even personal experiences.
✨Tip Number 3
Network with current or former employees of Travis Perkins. They can provide valuable insights into the company culture and what they look for in apprentices, which can give you an edge.
✨Tip Number 4
Be ready to discuss your willingness to learn and adapt, especially regarding technology. Highlight any experience you have with digital tools or platforms, as this is a key aspect of the role.
We think you need these skills to ace Customer Service Apprenticeship
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Travis Perkins is looking for in a candidate. Highlight key responsibilities and required skills, and think about how your experiences align with these.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the Customer Service Apprenticeship. Use specific examples that demonstrate your customer service abilities and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your desire to grow within the company. Mention why you want to work for Travis Perkins and how you can contribute to their team.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Travis Perkins plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share any previous experiences where you provided excellent service or resolved customer issues, as this will demonstrate your commitment to the role.
✨Research Travis Perkins
Familiarise yourself with Travis Perkins and its values. Understanding their commitment to customer service and their position as one of the UK's Top Employers will help you align your answers with their company culture.
✨Prepare for Situational Questions
Expect questions that assess how you would handle specific customer scenarios. Think of examples from your past experiences where you successfully dealt with challenges or built strong relationships with customers.
✨Demonstrate Teamwork Skills
Since the role involves working closely with a team, be ready to discuss your ability to collaborate effectively. Share examples of how you've worked in teams before and contributed to achieving common goals.