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- Tasks: Lead a team, provide excellent customer service, and ensure safety in the branch.
- Company: Travis Perkins plc is a leading UK supplier with a family-run business vibe.
- Benefits: Enjoy competitive pay, bonuses, private healthcare, and discounts at top retailers.
- Why this job: Join a supportive culture with career growth opportunities and a focus on inclusivity.
- Qualifications: Experience in customer service and supervisory roles; we’ll teach you the rest!
- Other info: Flexible hours for a great work-life balance, especially on weekends and bank holidays.
The predicted salary is between 28800 - 42000 £ per year.
Joining the Travis Perkins family as a Customer Sales Supervisor, you will need to be able to lead and inspire a team, build loyalty, whilst being on the front line dealing with our customers that come into your branch, providing a first class service and keeping colleagues and customers safe at all times.
What will I be doing?
No one day is the same as the next in TP branch life, but here are a few pointers:
- Our success is built on strong relationships with our customers so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, you will likely get to know our customers on a first name basis.
- You’ll handle requests, provide information on our products, prepare quotes and help each customer with their purchase, taking our sales from good to great.
- You’ll also be responsible for ensuring the safe and correct movement of our products around the branch. Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures.
What experience do you need?
This is a key customer facing role, you just need the ability to provide great customer service and have experience in a supervisory role, we can teach you the rest.
Does this sound like you? We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Customer Sales Supervisors:
- Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
- Someone who thrives in a dynamic and fast paced environment.
- Someone that has a friendly and outgoing personality who is happy to communicate face to face with customers and build strong relationships.
You’ll also receive £Competitive pay + Benefits (which includes an annual colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
Customer Sales Supervisor employer: Travis Perkins plc
Contact Detail:
Travis Perkins plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Supervisor
✨Tip Number 1
Familiarise yourself with Travis Perkins' values and culture. Understanding their family-run business ethos and commitment to inclusivity will help you align your responses during interviews, showcasing that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your past supervisory roles where you've successfully led a team or improved customer service. Highlighting specific instances will demonstrate your capability to inspire and manage a team effectively.
✨Tip Number 3
Practice your communication skills, especially face-to-face interactions. Since the role involves building strong relationships with customers, being able to convey friendliness and approachability will be key in your discussions.
✨Tip Number 4
Research common challenges faced in retail environments, particularly in customer service. Being prepared to discuss how you would handle these situations can set you apart as a proactive candidate who is ready to tackle the dynamic nature of the role.
We think you need these skills to ace Customer Sales Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Sales Supervisor at Travis Perkins. Highlight your ability to lead a team and provide excellent customer service in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your supervisory experience and any relevant customer service roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention specific examples of how you've built strong customer relationships and led teams in the past.
Showcase Your Adaptability: In your application, demonstrate your adaptability and resilience. Provide examples of how you've thrived in fast-paced environments and how you handle challenges effectively.
How to prepare for a job interview at Travis Perkins plc
✨Show Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to build relationships and resolve issues effectively.
✨Demonstrate Leadership Qualities
As a Customer Sales Supervisor, you'll need to lead a team. Be ready to discuss your supervisory experience and how you inspire and motivate others. Share instances where you've successfully managed a team or improved team performance.
✨Emphasise Safety Awareness
Safety is crucial in this role. Familiarise yourself with safety protocols relevant to the industry and be prepared to discuss how you prioritise safety in your work environment. This shows that you understand the importance of maintaining a safe workplace.
✨Be Adaptable and Resilient
The job requires someone who thrives in a fast-paced environment. Prepare to talk about how you've adapted to changes in previous roles and how you handle pressure. This will demonstrate your suitability for the dynamic nature of the position.
