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For Companies At a Glance
- Tasks: Reconnect with past customers and build lasting relationships.
- Company: Join a dynamic team at one of the UK's leading companies.
- Benefits: Enjoy bonuses, incentives, and clear career progression.
- Other info: Full training provided in a supportive and fun environment.
- Why this job: Make a real impact while developing valuable skills.
- Qualifications: Confident phone communication and a positive attitude.
The predicted salary is between 25000 - 32000 £ per year.
Bring customers back. Build your career. Be part of a winning team. We’re looking for confident, motivated people to join our growing Customer Account Team — a high‑energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.
What you’ll be doing:
- Calling previous customers to understand their needs and rebuild relationships
- Sharing new offers, solutions, and reasons to return
- Listening carefully and finding the right outcome for each customer
- Working towards achievable targets with full support from your team
- Playing a key role in helping us grow and strengthen our customer base
Why you’ll love it here:
- A great team environment — supportive, fun, and driven to succeed together
- Clear progression paths — develop into senior roles, account management, sales, team leadership and more
- Full training provided — perfect for someone starting out or looking to build confidence on the phone
- A large PLC with real opportunities — stability, structure, and long‑term career growth
- Recognition and rewards — bonuses, incentives, and celebrations for hitting team goals
What we’re looking for:
- Confident speaking on the phone
- Positive, resilient, and eager to learn
- Motivated by achievable targets and personal growth
- Ready to build skills that will last a lifetime
What does the future look like?
Well we’re keen for you to get to know our customers and the plan is for you to develop and grow and eventually move into either a National Sales Role, A Regional Sales Role or if you love branch life, Branch Sales Role.
About Us:
As part of the Travis Perkins Group, one of the UK's leading companies, CCF are one of the fastest growing businesses in our sector. We are one of the biggest distributors of specialist interior construction materials in the UK, and we supply Dry‑Lining, Insulation, Suspended Ceilings and Glazed Partitioning materials to some of the largest Specialist Contractors in the country. If you would like to be a part of our ambitious and driven business which will equip you to be the best Sales Coordinator that you can be, then we would like to hear from you.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
Commutable Locations: Birmingham, Dudley, West Bromwich, Halesowen, Wednesbury, Walsall, Wolverhampton, Oldbury, Smethwick, Aston, Great Barr.
Customer Retention Executive employer: Travis Perkins plc
Contact Detail:
Travis Perkins plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Executive
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This way, when you chat with them, you can show you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your phone skills! Grab a friend or family member and role-play some customer calls. The more comfortable you are on the phone, the better you'll connect with potential customers and show off your confidence.
✨Tip Number 3
Be ready to share your own experiences! Think about times you've solved problems or helped someone out. These stories will help you stand out and show how you can make a real impact in the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to get noticed and shows you're serious about joining our awesome team. Plus, we love seeing applications from motivated folks like you!
We think you need these skills to ace Customer Retention Executive
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our mission of bringing customers back.
Tailor Your Application: Make sure to customise your application for the Customer Retention Executive role. Highlight your relevant experience and skills that align with what we’re looking for, like your confidence on the phone and problem-solving abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read. This will help us see your potential right away!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Customers
Before the interview, take some time to research the company and its customer base. Understand their needs and pain points. This will help you demonstrate your ability to reconnect with past customers and show that you’re genuinely interested in making a positive impact.
✨Practice Your Phone Skills
Since the role involves a lot of phone communication, practice speaking clearly and confidently. You could even role-play with a friend or family member to simulate real conversations. This will help you feel more comfortable and prepared for the interview.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you successfully solved a problem or helped someone. Be ready to share these stories during the interview to highlight your ability to listen carefully and find the right outcomes for customers.
✨Emphasise Your Motivation
Be sure to express your enthusiasm for achieving targets and personal growth. Talk about how you thrive in a supportive team environment and how you’re eager to learn and develop your skills. This aligns perfectly with what they’re looking for in a candidate.