At a Glance
- Tasks: Assist customers, manage deliveries, and maintain store standards.
- Company: Join Toolstation, a fast-growing retailer in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, and career growth opportunities.
- Other info: Flexible hours with a supportive team environment.
- Why this job: Be the friendly face of Toolstation and make a real impact.
- Qualifications: Experience as a key holder or in team supervision is preferred.
The predicted salary is between 20000 - 25000 € per year.
We are looking for candidates who live locally and can easily commute to our store. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
At Toolstation, we’re not just looking for what you can bring to us today – we’re focused on helping you grow with us. You’ll be the friendly face of Toolstation, helping customers find what they need, but you’ll also be hands-on with deliveries, warehouse tasks, and stocking shelves. This is a position with accountability for supporting colleagues to deliver a great customer experience, so whilst retail is not essential, you will need some experience of either being a key holder or supervising team members.
- Get stuck in: Be ready to handle deliveries, unpack stock, keep the store clean, and prepare orders.
- Provide outstanding service: Whether you're chatting with customers or staying efficient during busy times, you'll always offer a great experience.
- Ask the right questions: Show genuine interest in customers' projects so you can help them find everything they need to get the job done right.
- Be proactive: You'll be expected to sell the benefits of Toolstation Club and Trade Accounts, signing customers up to experience great deals and competitive prices.
- Keyholder responsibility: You'll be trusted to open and close the store, assign daily tasks to the team and provide short-term supervisory cover when needed.
What You'll Bring
- A friendly personality: You'll help maintain our high store standards and create a workplace everyone enjoys.
- Reliability: Be there when we need you. Flexibility, commitment, and support for your customers and team are key.
- Accountability: You've taken charge in a previous role and are happy to step up when needed.
- Your best self: Bring your energy, enthusiasm, and let your personality shine.
What You'll Get
At Toolstation, your career is in your hands. You'll have the chance to move up the ladder, explore different roles across the business, or even take opportunities within the wider Travis Perkins Group. Benefits include 22 days holiday + Bank Holidays, company pension scheme and life assurance, bonus scheme and cycle to work program, save and buy as you earn options, 20% discount across all Travis Perkins companies, health and wellbeing support at your fingertips with Aviva Digicare, financial education, support, and recognition awards, discounts at over 1,000 retailers.
About Toolstation
We're one of the UK's fastest-growing multi-channel retailers of tools, accessories, and building supplies. As part of the Travis Perkins plc family, we're trusted by trade professionals, DIY enthusiasts, and self-builders alike. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Senior Store Assistant - Keyholder in Cramlington employer: Travis Perkins plc
At Toolstation, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee growth and development. As a Senior Store Assistant in Cramlington, you'll enjoy a range of benefits including 22 days holiday plus bank holidays, a company pension scheme, and opportunities for career advancement within the wider Travis Perkins Group. Join us to be part of a dynamic team where your contributions are valued, and you can make a real impact in delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Store Assistant - Keyholder in Cramlington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Toolstation. Understand their values, products, and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. Think about your past experiences and how they relate to the role of a Senior Store Assistant. We want to hear your stories!
✨Tip Number 3
Show off your personality! When you meet the team, let your friendly side shine through. Toolstation values a positive attitude, so be yourself and engage with everyone. A smile can go a long way in making a great impression.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Store Assistant - Keyholder in Cramlington
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV.
Highlight Relevant Experience:Make sure to mention any previous experience as a key holder or in a supervisory role. We’re looking for candidates who can step up and support the team, so share examples of how you've done this in the past.
Tailor Your Application:Take a moment to tailor your application to the job description. Mention how your skills align with what we’re looking for, especially around customer service and teamwork. It shows us you’ve done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Travis Perkins plc
✨Know the Company
Before your interview, take some time to research Toolstation. Understand their values, products, and what makes them stand out in the retail industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Experience
Be ready to discuss your previous roles, especially any experience as a key holder or supervising team members. Prepare specific examples of how you've handled responsibilities, supported colleagues, and contributed to a positive customer experience. This will demonstrate your accountability and reliability.
✨Demonstrate Your Customer Service Skills
Since you'll be the friendly face of Toolstation, think of ways to highlight your customer service skills during the interview. Share stories where you went above and beyond for customers or how you managed busy periods while maintaining a great experience. This will show that you can handle the demands of the role.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. Inquire about opportunities for growth within the company or how they support their employees' development. This shows that you're not just looking for a job, but are genuinely interested in building a career with Toolstation.
