At a Glance
- Tasks: Deliver exceptional customer service while driving and making multi-drop deliveries.
- Company: Join a friendly team at a leading company focused on safety and customer satisfaction.
- Benefits: Competitive pay, bonuses, private healthcare, and discounts at top retailers.
- Other info: Be part of an inclusive workplace where you can be your authentic self.
- Why this job: Enjoy a dynamic role with great work-life balance and career development opportunities.
- Qualifications: Must have a Cat B licence and strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
Joining our friendly and hard working family as a Multi-drop Van Driver/Customer Service Assistant, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst keeping colleagues and customers safe at all times.
What will I be doing? No one day is the same as the next in TP branch life, but here are a few pointers:
- Our success is built on strong relationships so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, as you will likely get to know our customers on a first name basis.
- Driving our transit and flatbed vehicles (up to 3.5ton) you will carry out multi‑drop deliveries from our branch direct to our local customers and be responsible for ensuring they receive their orders on time and in one piece, safely, every time.
- Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures especially whilst unloading, loading and driving our vehicles.
Want a work life balance? Our working hours are Monday to Friday between the hours of 07:30 – 17:00, every other Saturday 08:00 – 12:00.
What experience do you need? You will need to be an experienced driver with a minimum Cat B licence (up to 3.5ton) held for at least 12 months. Experience within our industry is advantageous but not essential as long as you have an ability to learn quickly, a strong work ethic and are physically fit. We are looking for candidates with exceptional customer service experience, health & safety awareness, the rest we can teach you along the way.
Does this sound like you? We hope you can say ‘Yes’ to all of the characteristics below - they are in the DNA of all our fantastic Van Driver/Customer Service Assistants:
- Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
- Someone who thrives in a dynamic and fast paced environment.
- Someone with exceptional customer service experience, the ability to work under pressure efficiently and safely and a flexible attitude to work.
- Someone who is as comfortable working in branch as they are out on the road.
Being a Van Driver/Customer Service Assistant gives you a fantastic opportunity to excel and to continue to develop. How will you know you are doing a great job and developing your career? Simple. We will support you with a development plan that embraces our values - we call them Cornerstones. These are Working For Our Customers, Upholding Family Values, Being The Best, Keeping People Safe, Making Decent Returns.
You’ll also receive £Competitive pay + Benefits (which includes a colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation). Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas. Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves. You be you, it makes us, us.
Multi-drop Driver/Customer Service Assistant in Cheltenham employer: Travis Perkins plc
At Travis Perkins, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values strong relationships with both customers and colleagues. As a Multi-drop Driver/Customer Service Assistant, you'll enjoy competitive pay, a range of benefits including private healthcare and a contributory pension, and a commitment to your personal development through tailored growth plans. With a focus on work-life balance and a friendly team environment, you'll find meaningful and rewarding employment here.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-drop Driver/Customer Service Assistant in Cheltenham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This way, you can show them that you're not just another candidate but someone who genuinely fits into their family vibe.
✨Tip Number 2
Practice your customer service skills! Since this role is all about building relationships, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Show off your adaptability! The job description mentions a dynamic environment, so be prepared to discuss how you've handled changes or challenges in previous roles. Highlighting your resilience will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t miss out on the chance to be part of our fantastic family!
We think you need these skills to ace Multi-drop Driver/Customer Service Assistant in Cheltenham
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous customer service experience. We want to see how you’ve gone above and beyond for customers in the past, as this role is all about building strong relationships!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Multi-drop Driver/Customer Service Assistant role.
Demonstrate Your Adaptability:Since no day is the same, it’s important to show us how adaptable you are. Share examples of how you’ve thrived in dynamic environments or handled unexpected challenges in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Route
Before the interview, familiarise yourself with the local area and potential delivery routes. This shows your commitment to the role and helps you discuss how you would handle deliveries efficiently.
✨Customer Service Focus
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you went above and beyond to help a customer, as this is crucial for the Multi-drop Driver/Customer Service Assistant role.
✨Safety First
Brush up on health and safety regulations related to driving and deliveries. Be ready to discuss how you prioritise safety while on the road and during loading/unloading, as this is a key aspect of the job.
✨Show Your Adaptability
Think of instances where you've had to adapt quickly to changing circumstances. The role requires someone who thrives in a dynamic environment, so be prepared to share how you handle pressure and unexpected challenges.
