At a Glance
- Tasks: Lead 30 stores in East Anglia, driving sales and enhancing customer relationships.
- Company: Join Toolstation, one of the UK's fastest growing retailers with a vibrant culture.
- Benefits: Great training, career advancement, and a supportive work environment.
- Other info: Dynamic team atmosphere with opportunities for personal growth and success.
- Why this job: Make a real impact in retail while developing your leadership skills.
- Qualifications: 3+ years in multi-site retail management with a focus on customer satisfaction.
The predicted salary is between 45000 - 55000 £ per year.
Toolstation is one of the UK’s fastest growing retailers with a wave of impressive sales behind us. We’re not resting on our laurels. Our Trade and DIY customers are working smarter and we need to be agile in how we serve them. That means scaling fast and leading the transformation to become a true omni channel retailer. We will continue to challenge and disrupt the market and now we have an opportunity for a highly commercial, multi-site retail manager to help continue our success.
What You'll Do
- You’ll take responsibility for a range of 30 stores throughout East Anglia, maximising sales and performance.
- You’ll review our trading propositions, standards and service, optimising customer relationships and building upon our customer obsessed culture.
- Combining your passion for people and customers with your operational excellence and leadership quality, you’ll quickly identify areas for continuous improvement and work collaboratively across the business to deliver the best commercial outcomes.
- You won’t just focus on short term goals, you will drive our talent and people agenda, ensuring that change happens quickly but we continue to build succession plans at all levels to set up the region for long term growth and future success.
Day-to-day Responsibilities
- Commercial: Drive customer retention and growth, inspire performance and implement sales initiatives, keeping an eye on opportunity, costs and the bottom line. Take ownership of the Trade/CRM proposition, directly influencing the penetration of trade customers.
- Operational Excellence: Lead by example with full knowledge of store process and procedures, maintain accurate reporting across all business activities and ensure everyone under your remit works compliantly to meet operational standards. Manage top tier stores, health and safety, security, cash, stock integrity and shop floor and warehouse presentation.
- Collaborating: Share new ideas and best practice across the business with Recruitment and Supply Chain to ensure the smooth running of your operation.
- Talent Development: Coach your team to create an environment where staff development is a priority. Identify and resolve training needs or developmental issues, tailor PDPs and support retention. Lay foundations for succession planning and champion diversity and inclusion.
- Leadership: Inspire those around you, motivate and create an environment where engagement is key. Encourage and drive your team towards success.
What You'll Bring
- Multi-site management experience. At least 3 years managing a multi-site retail environment.
- Experience in employment law, profit and loss accountability, stock management and recruitment.
- Proven experience building sales and performance.
- Customer focus. Proven success in building your customer base, ensuring customers remain at the heart of decision making and NPS scores to prove it.
- Communication. Exceptional communicator, comfortable adapting style when speaking to everyone from store assistants to board directors, building positive engagement across the business.
- Adaptability. Comfortable with change, problem solving at pace and thriving under pressure.
- Yourself. Bring your whole self to work and let your true personality shine through.
What You'll Get
Joining our team means joining a business built around people – our customers and our colleagues. You’ll find every opportunity to be yourself and to bring your personality and potential to work. Wherever you join us, you’ll find some of the most secure opportunities in retail and many more opportunities to advance your career. We support you with training, development and benefits that are among the best in retail.
Toolstation – The story so far
We’re one of Britain’s fastest growing multi-channel retailers of tools, accessories and building supplies. Backed by Travis Perkins plc, we operate as a nimble, entrepreneurial business. Our trade, home improvers and self-builders trust us to deliver more than tools. In our nearly 600 branches and distribution centres across the UK, we work together to get the job done. With plans to open many more branches this year, we always have opportunities for great retail professionals who want to grow with us.
To apply
Caught your interest? Take a look or simply hit apply. If you wish to understand the geography of the role please contact Recruitment Manager.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
