At a Glance
- Tasks: Reconnect with past customers and help them discover new offers.
- Company: Join a leading UK company with a supportive and fun team culture.
- Benefits: Full training, bonuses, and clear paths for career progression.
- Other info: Opportunities for growth into senior sales roles or management.
- Why this job: Make a real impact while building skills that last a lifetime.
- Qualifications: Confident phone skills and a positive attitude are all you need.
The predicted salary is between 25000 - 32000 € per year.
Bring customers back. Build your career. Be part of a winning team. We’re looking for confident, motivated people to join our growing Customer Account Team — a high‑energy group focused on reconnecting with past customers and winning back their business. If you enjoy talking to people, solving problems, and making a real impact, this is the perfect place to start and grow your career.
What you’ll be doing:
- Calling previous customers to understand their needs and rebuild relationships
- Sharing new offers, solutions, and reasons to return
- Listening carefully and finding the right outcome for each customer
- Working towards achievable targets with full support from your team
- Playing a key role in helping us grow and strengthen our customer base
Why you’ll love it here:
- A great team environment — supportive, fun, and driven to succeed together
- Clear progression paths — develop into senior roles, account management, sales, team leadership and more
- Full training provided — perfect for someone starting out or looking to build confidence on the phone
- A large PLC with real opportunities — stability, structure, and long‑term career growth
- Recognition and rewards — bonuses, incentives, and celebrations for hitting team goals
What we’re looking for:
You don’t need the perfect experience — just the right attitude! If you’re:
- Confident speaking on the phone
- Positive, resilient, and eager to learn
- Motivated by achievable targets and personal growth
- Ready to build skills that will last a lifetime
…then we want to hear from you.
What does the future look like?
Well we’re keen for you to get to know our customers and the plan is for you to develop and grow and eventually move into either a National Sales Role, a Regional Sales Role or if you love branch life, a Branch Sales Role.
About us:
As part of the Travis Perkins Group, one of the UK's leading companies, CCF are one of the fastest growing businesses in our sector. We are one of the biggest distributors of specialist interior construction materials in the UK, and we supply Dry‑Lining, Insulation, Suspended Ceilings and Glazed Partitioning materials to some of the largest Specialist Contractors in the country. If you would like to be a part of our ambitious and driven business which will equip you to be the best Sales Coordinator that you can be, then we would like to hear from you.
We’re driving to become a truly inclusive employer. We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
Locations: Birmingham, Dudley, West Bromwich, Halesowen, Wednesbury, Walsall, Wolverhampton, Oldbury, Smethwick, Aston, Great Barr.
Customer Sales Advisor in Birmingham employer: Travis Perkins plc
At CCF, part of the Travis Perkins Group, we pride ourselves on being an excellent employer that fosters a supportive and dynamic work environment. Our Customer Sales Advisors benefit from comprehensive training, clear career progression opportunities, and a culture that celebrates teamwork and individual achievements. With locations across the West Midlands, we offer stability and the chance to grow within one of the UK's leading companies in the construction materials sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Birmingham
✨Tip Number 1
Get to know the company inside out! Research CCF and the Travis Perkins Group, so you can chat confidently about their values and what they do. This shows you're genuinely interested and ready to be part of the team.
✨Tip Number 2
Practice your phone skills! Since you'll be calling previous customers, role-play with a friend or family member. This will help you feel more comfortable and confident when it comes to handling real conversations.
✨Tip Number 3
Be ready to share your own experiences! Think about times you've solved problems or helped others. This will give you great examples to discuss during interviews and show how you can make an impact in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Sales Advisor in Birmingham
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your confidence and enthusiasm for the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention your problem-solving abilities and any relevant customer service experience to catch our eye!
Show Your Motivation:We love seeing candidates who are eager to learn and grow. In your application, share examples of how you've tackled challenges in the past and how you’re motivated by targets and personal development.
Apply Through Our Website:To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Travis Perkins plc
✨Know Your Customer
Before the interview, take some time to research the company and its customer base. Understand what products or services they offer and think about how you can help reconnect with past customers. This will show your genuine interest and help you answer questions more effectively.
✨Practice Active Listening
During the interview, demonstrate your listening skills by engaging with the interviewer. When they ask questions, take a moment to think before responding, and make sure to address their points directly. This reflects the importance of listening carefully to customers in the role.
✨Showcase Your Resilience
Be prepared to discuss times when you've faced challenges or setbacks. Highlight how you bounced back and what you learned from those experiences. This aligns perfectly with the qualities they're looking for, like positivity and resilience.
✨Set Personal Goals
Think about what you want to achieve in this role and be ready to share your aspirations during the interview. Whether it's hitting sales targets or developing into a senior role, showing that you're motivated by personal growth will resonate well with the interviewers.
