At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Join Toolstation, one of the UK's fastest-growing retailers in tools and building supplies.
- Benefits: Enjoy 22 days holiday, discounts, bonuses, and career development opportunities.
- Other info: Great opportunities for career growth within the Travis Perkins Group.
- Why this job: Make a real impact by inspiring your team and creating a fun work environment.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Working Hours: 40 hours per week. Our stores are open from 7 AM to 8 PM, so you must be able to manage early starts and late finishes.
What You'll Do:
- Store Manager in Ashington. You will deliver an outstanding customer proposition and manage the branch, serve customers, check deliveries, pick items from the warehouse and stock shelves. The role requires adapting to hot summers and cold winters while leading and motivating a team to achieve great results.
- Deliver great service. Ensure your team provides a great customer experience, delivering sales through service.
- Muck in. Help the team get the job done—checking and unpacking deliveries, opening and closing the branch, stocking shelves, cleaning the branch and putting orders together.
- Inspire. Encourage a positive mindset, build a culture of feedback, praise and recognition.
- Ask questions & build relationships. Make sure your team gets the development they need, support future business growth and succession, and ensure customers leave the branch with everything they need for the job.
- Lead. From the front, coach, motivate and engage your team to create a great place to work where engagement is key.
- Create a fun working environment. Maintain product availability and high branch standards while making sure your branch is a place everyone loves to work.
What You'll Bring:
- Knowledge. Track record in developing high‑performing and engaged retail teams.
- Hard work and passion. Dedicated to delivering sales through superb customer service and amazing results.
- Love of teamwork. Happy to muck in, get your hands dirty, and passionate about developing future leaders.
- Customer focus. Keep the customer at the heart of everything you do.
- Resilience. Relentless determination to achieve results, coaching your team to deliver.
- Flexibility. Be available when your team needs you, understand priorities and plan effectively.
- Personality. Bring your whole self to work and let your true personality shine through.
What You'll Get:
- You’ll have opportunities to advance in retail across the business or in other roles within the Travis Perkins Group, supported by training and development—including access to the Toolstation Academy programmes.
- Benefits include 22 days’ holidays plus bank holidays, a company pension scheme, life assurance, a bonus scheme, cycle‑to‑work scheme, save & buy as you earn, 20% discounts across all Travis Perkins companies, financial education and support, recognition awards, and discounts at over 1000 other retailers.
Toolstation is one of Britain’s fastest‑growing multi‑channel retailers of tools, accessories and building supplies, and part of Travis Perkins plc. It offers a wide range of opportunities for ambitious people who want to grow with us.
Our policy is to employ the best‑qualified people and provide equal opportunity for the advancement of employees, including promotion and training, and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.
Store Manager in Ashington employer: Travis Perkins plc
At Toolstation, we pride ourselves on being an excellent employer, offering a vibrant work culture in Ashington where teamwork and customer focus are at the heart of everything we do. With a commitment to employee growth through training and development opportunities, including access to the Toolstation Academy, we ensure our staff are well-equipped to advance their careers. Our comprehensive benefits package, which includes generous holiday allowances, a pension scheme, and discounts across various retailers, makes Toolstation a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager in Ashington
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Travis Perkins plc, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Travis Perkins plc!
We think you need these skills to ace Store Manager in Ashington
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Travis Perkins plc, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Travis Perkins plc and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Travis Perkins plc that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Travis Perkins plc
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
