At a Glance
- Tasks: Deliver exceptional customer service while driving and making multi-drop deliveries.
- Company: Join a friendly team at a leading company focused on inclusivity.
- Benefits: Competitive pay, bonuses, private healthcare, and great work-life balance.
- Other info: Dynamic work environment with opportunities for personal growth.
- Why this job: Be the face of our brand and build strong relationships with customers.
- Qualifications: Must have a Cat B licence and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
- Joining our friendly and hard working family as a
- Multi-drop Van Driver/Customer Service Assistant
, you’ll be on the front line dealing with our customers both in branch and off site (when making deliveries); playing a vital role in our continued success, providing a first class service whilst keeping colleagues and customers safe at all times.
What will I be doing?
- Our success is built on strong relationships so it’s essential that you can help deliver the highest standards of service - the key thing is to be helpful and friendly, as you will likely get to know our customers on a first name basis.
- Driving our transit and flatbed vehicles (up to 3.5ton) you will carry out multi‑drop deliveries from our branch direct to our local customers and be responsible for ensuring they receive their orders on time and in one piece, safely, every time.
- Safety is at the forefront of everything we do, your aim will be to ensure that our standards never slip, by adhering to all stay safe policies and procedures especially whilst unloading, loading and driving our vehicles.
- Want a work life balance - Our working hours are Monday to Friday between the hours of 07:30 – 17:00, every other Saturday 08:00 – 12:00.
What experience do you need?
You will need to be an experienced driver with a minimum Cat B licence (up to 3.5ton) held for at least 12 months.
Experience within our industry is advantageous but not essential as long as you have an ability to learn quickly, a strong work ethic and are physically fit.
We are looking for candidates with exceptional customer service experience, health & safety awareness, the rest we can teach you along the way.
We will provide you with a great introduction into our business and provide you with all the tools needed.
Does this sound like you?
- Someone that is highly adaptable, resilient and tenacious with high levels of energy and drive.
- Someone who thrives in a dynamic and fast paced environment.
- Someone with exceptional customer service experience, the ability to work under pressure efficiently and safely and a flexible attitude to work.
- Someone who is as comfortable working in branch as they are out on the road.
Benefits
£Competitive pay + Benefits (which includes a colleague bonus, contributory pension, private healthcare, life assurance, sharesave scheme, group wide colleague discounts across the Travis Perkins Group (including Toolstation).
Plus we have a number of online discounts at leading retailers from airport parking to theme parks to eating out and cinemas.
Our working hours also offer a great work life balance - most of our customers choose to enjoy their weekends and bank holidays which means you can too!
Inclusivity and Equality
We’re driving to become a truly inclusive employer.
We want everyone to be at their best and it’s our ambition that everyone within our Group feels safe, welcome and confident to be their authentic selves.
You be you, it makes us, us.
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Multi-drop Driver/Customer Service Assistant in Aberdare employer: Travis Perkins plc
At CCF, part of the Travis Perkins Group, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work environment. As a Warehouse Supervisor/Team Leader, you'll benefit from extensive career growth opportunities, competitive salaries with bonus potential, and a strong commitment to employee wellbeing. Our culture encourages collaboration and authenticity, ensuring that every team member feels valued and empowered to contribute their best.
StudySmarter Expert Advice🤫
We think this is how you could land Multi-drop Driver/Customer Service Assistant in Aberdare
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Travis Perkins plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Travis Perkins plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Multi-drop Driver/Customer Service Assistant in Aberdare
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Travis Perkins plc:Your cover letter is your chance to shine! Tell us why you want to work at Travis Perkins plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Travis Perkins plc!
How to prepare for a job interview at Travis Perkins plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
