Travelzoo invites an experienced professional to join our global team in Manchester to lead customer service operations, focusing on German-speaking members and client success. You will partner with Sales and Production to resolve travel-offer issues, manage billing disputes, and enhance the member journey with data-driven insights.
The role emphasizes quality assurance, performance auditing, and delivering actionable recommendations to improve agent effectiveness.
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German-Speaking Member Services & QA Lead in Manchester employer: Travelzoo
Travelzoo is an exceptional employer that fosters a dynamic and collaborative work culture in the heart of London. With a focus on employee growth, competitive pay, and unique perks, we empower our team to innovate and excel in shaping memorable brand experiences for our members. Join us to be part of a passionate team dedicated to delivering premium lifestyle offerings while enjoying the vibrant atmosphere of one of the world's most exciting cities.
