Senior Travel Consultant - Latin America

Scott Dunn is an award‑winning luxury tour operator creating tailor‑made vacations to destinations all over the world. With offices in the UK, US and Singapore, we pride ourselves on providing outstanding service to all our guests from the moment they begin their research online, right through to post‑vacation evaluations. Joining our specialist Latin America Team, we are seeking a Senior Travel Consultant eager to create travel experiences that inspire and instil a love for travel in our guests as voracious as their own. This involves taking ownership for all aspects of selling luxury, tailormade holidays to our discerning guests, whilst navigating and creating experiences across Latin America destinations – Argentina, Chile, Bolivia, Peru, Brazil, Ecuador, Galapagos, Columbia, Uruguay, Belize, Costa Rica, Guatemala, Mexico, and Panama.

Responsibilities

• Take ownership of all aspects of selling and booking a holiday, including written and verbal quotations and holiday documentation.
• Contact guests on their return to receive feedback and create new enquiries.
• Work towards individual and team sales targets and meet Key Performance Indicators.
• Develop excellent product knowledge for immediate sales area and within all areas of the Scott Dunn portfolio.
• Support all marketing initiatives including brochure production, website management, email campaigns, PR, and promotional events.
• Meet guests face‑to‑face when required.
• Learn and become conversant with all computer software applications.
• Work closely with all departments and Sales teams.
• Deliver excellent guest service at all stages of booking and demonstrate the key values of Scott Dunn.

Duties

• Take responsibility for the guest journey from first contact to post‑travel and repeat travel.
• Demonstrate excellent attention to detail and accuracy in all communication with guests.
• Speak to all guests on the phone and organise their holiday, by effectively listening to the guest and their requirements.
• Use sales skills to convert into bookings.
• Respond to all enquiries in an efficient and timely manner.
• Handle high volumes of guest phone calls during peak periods.
• Manage invoices, including handling payments, collecting guest details, and organising pre‑arrival information.
• Complete all travel documentation within specified time frames.
• Maintain contact with guests between booking and departure date, including arranging all concierge requirements.
• Record essential data and information using Scott Dunn’s IT software.
• Act on any feedback or complaint swiftly to ensure a great guest experience, liaising with the Guest Relations Executive where necessary.
• Book guest flights and manage reservations through Travelport.
• Attend all internal and external training courses.
• Conduct familiarisation trips abroad and present back to teams.
• Attend trade shows, and promotional events in the UK and abroad.
• Train colleagues with knowledge gained from areas visited.
• Account for costs and margins on each booking.
• Contribute to the team over and above standard sales and service requirements.
• Assist with any other duties as management reasonably requires.

Requirements

• Extensive tailormade travel sales experience across Latin America with a preference for luxury.
• Sales driven with a keen eye for numbers.
• Enthusiastic and polite telephone manner.
• Excellent attention to detail.
• Proven organisational skills.
• Previous experience delivering exceptional customer service.

Values & Behaviours

• In the know – Listen to understand guests’ and colleagues’ needs, be precise, and deliver on commitments.
• In the Detail – Love learning, embrace feedback, and collaborate with the best.
• Inspiring – Seek opportunities to make travel memorable, value diverse viewpoints, and celebrate collective success.

Location

Office based in our London, Hammersmith office.

Why work for Scott Dunn

• Career growth support – Providing career progression, internal job opportunities across global offices, and cross‑brand exposure.
• Tools for success – Personal and professional development, familiarisation programmes, LinkedIn Learning access, and time for self‑development.
• Recognition and rewards – Commission and bonus incentives, loyalty scheme, personal travel fund, 23 days annual leave plus a day added per year of service (up to 30).
• Celebration of excellence – Monthly, quarterly, and annual recognition schemes; opportunity to attend the annual Global Gathering.
• Industry perks – Subsidised private healthcare, contributory pension scheme, staff travel insurance, paid volunteering leave, cycle‑to‑work schemes, and share options.

Diversity, Equity, and Inclusion

Scott Dunn champions equality, diversity, and inclusivity in all its forms and is signatory to both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters. We are committed to an inclusive recruitment process that recognises the value of differences. If you require support or accommodations during recruitment, please contact recruitment@scottdunn.com.

Apply

You do not need to meet all the requirements to apply. If this role interests you, we welcome your application.