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- Tasks: Manage operational support for Airbnb Payments UK and ensure regulatory compliance.
- Company: Join Airbnb, a global leader in unique stays and experiences since 2007.
- Benefits: Enjoy flexible working arrangements and the chance to work with a diverse team.
- Why this job: Be part of a mission to empower communities through innovative payment solutions.
- Qualifications: 10+ years in regulated financial services with strong analytical and project management skills.
- Other info: Airbnb values diversity and encourages all qualified individuals to apply.
The predicted salary is between 48000 - 72000 £ per year.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
To power the global Airbnb community, we are building a world-class payments platform – one that currently supports 191 countries, 70 currencies, connects dozens of payment providers and banks, and processes billions of dollars per year for all of Airbnb’s business units. As the platform grows, we’ll be adding new payment partners, establishing licensed payments companies around the world, and building innovative payment experiences and financial products for our guests and hosts. Our goal? To create a future where transparent, simple, and familiar payment solutions can empower people, entrepreneurs and communities on our global marketplace.
The Difference You will Make:
As a Payments Operations Manager, based in the UK (London office) with flexible working arrangements, you will report to the Managing Director within Airbnb’s UK payments entity and take ownership for managing the operational support activities for Airbnb Payments UK (APUK) and their other regulated entities around the globe.
This role is responsible for ensuring the APUK entity fulfills all regulatory obligations and is delivering positive outcomes to its payments service users. Activities will include and not limited to a variety of areas of focus including the execution of Consumer Duty outcome monitoring, FOS reporting, assist in the management of APUK’s operational resilience framework, business continuity plan, board of director decks, MIC meetings, and assisting the team in the preparation of required regulatory reports/filing data and ongoing BAU support.
The candidate must have previous experience working at and is well-versed with the requirements of a regulated FCA financial payment entity within the UK. Additionally, they should demonstrate a problem-solving mindset complemented by strong analytical skills. Moreover, they should be adept at managing multiple strategic projects simultaneously while also overseeing the execution of daily regulated \’BAU\’ activities.
A Typical Day:
Operational Oversight
- Coordinate and manage the execution of APUK’s regulatory obligations, including Operational Resilience, Incident Management, and Consumer Duty
- Perform horizon scanning for forthcoming regulations, supervisory guidelines, or industry initiatives which impact APUK
- Analyze of company roadmap and identify items which merit additional attention/consideration
- Facilitate alignment across Airbnb group’s payment entities
- Assist MD and Senior Regulatory Operations Manager on day to day operations and reporting
Programme & Project Management
- Lead the execution of various projects, such as composing regulatory reports, refining or developing new data insights, or preparing and executing business continuity test scenarios
- Take ownership of APUK’s operational monitoring as it relates to risk, outsourcing, and regulatory compliance
- Prepare input & present at APUK governance and oversight forums (including Management Internal Controls and Board of Directors)
Communications
- Oversee the processing of incoming regulatory communications, support escalations & legal correspondences
- Manage communications with key stakeholder groups (internally & externally)
- Participate in internal/external forums which relate to APUK’s operations
Maintain Policies & Procedures
- Lead an annual review exercise to revise and update APUK’s operational policies
- Define, implement, and monitor the successful application of new operational procedures and protocols for APUK, as necessary
- Maintain oversight of the versioning and appropriate archiving of the internal documentation
Your Expertise:
- Bachelor Degree or similar with 10+ years of relevant work experience
- Must have a good understanding of the FCA regulatory framework and requirements for e-money institutions (such as UK Payment Services Regulations, Electronic Money Regulations, Consumer Duty)
- Experience working in a regulated financial services environment (UK/EU) a plus
- Experience with software product development processes and methodologies (Agile, Scrum) a plus
Technical Skills
- Sound knowledge of payment systems and technology as well as keeping up to date with relevant innovations in the field
- An analytical approach to measuring/optimizing performance and achievement of key objectives
- Ability to identify operational inefficiencies, develop solutions, and implement process improvements.
- Experience with Google G-Suite (documents, sheets, slides, shared drive)
- Familiarity with additional project management tools (Asana, Airtable, LucidChart) or other administrative tools (Docusign) a plus
Soft Skills
- Strong written and verbal communication skills, with the ability to convey information clearly and concisely
- Ability to own and execute projects independently, and to manage multiple competing priorities
- Comfortable to work across various profiles & stakeholder groups to achieve objectives
- Ability to work autonomously as an individual contributor as well as collaborate with teams
- Desire to learn and embrace a continuous improvement mentality
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
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Payment Operations Manager employer: Traveltechessentialist
Contact Detail:
Traveltechessentialist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payment Operations Manager
✨Tip Number 1
Familiarise yourself with the FCA regulatory framework and the specific requirements for e-money institutions. This knowledge will not only help you understand the role better but also demonstrate your commitment to compliance during discussions.
✨Tip Number 2
Network with professionals in the payments and financial services industry, especially those who have experience with regulated entities. Engaging in conversations can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Stay updated on the latest trends and innovations in payment systems and technology. Being knowledgeable about current developments will allow you to speak confidently about how they could impact Airbnb's operations.
✨Tip Number 4
Prepare to discuss your experience with project management methodologies like Agile or Scrum. Highlighting your familiarity with these processes can set you apart, as they are valuable in managing multiple strategic projects effectively.
We think you need these skills to ace Payment Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in payment operations and regulatory compliance. Use keywords from the job description to demonstrate that you meet the specific requirements of the Payments Operations Manager role.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about working at Airbnb and how your background aligns with their mission. Mention specific experiences that showcase your problem-solving skills and ability to manage multiple projects.
Showcase Your Analytical Skills: Provide examples in your application that illustrate your analytical mindset. Discuss any previous roles where you successfully identified operational inefficiencies and implemented improvements, particularly in a regulated environment.
Highlight Communication Abilities: Since strong communication skills are essential for this role, include instances where you've effectively communicated with stakeholders or managed regulatory communications. This will demonstrate your capability to handle the responsibilities outlined in the job description.
How to prepare for a job interview at Traveltechessentialist
✨Understand the Regulatory Landscape
Make sure you have a solid grasp of the FCA regulatory framework and requirements for e-money institutions. Be prepared to discuss how your previous experience aligns with these regulations, as this role heavily focuses on compliance.
✨Showcase Your Analytical Skills
As a Payments Operations Manager, you'll need strong analytical skills. Prepare examples of how you've used data to identify operational inefficiencies or improve processes in your past roles. This will demonstrate your problem-solving mindset.
✨Demonstrate Project Management Experience
This position involves managing multiple strategic projects simultaneously. Be ready to share specific instances where you've successfully led projects, particularly in a regulated environment, and how you ensured their successful execution.
✨Communicate Clearly and Effectively
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex topics like regulatory obligations or operational procedures. This will help you stand out during the interview.
