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For Companies At a Glance
- Tasks: Manage professional host accounts and develop supply strategies for the UK market.
- Company: Join Airbnb, a global leader in unique stays and experiences since 2007.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and professional growth.
- Why this job: Be part of a mission-driven team that connects communities and enhances guest experiences.
- Qualifications: 6+ years in account management or sales, preferably in hospitality; strong communication skills required.
- Other info: This role is based in London and requires regular travel within the UK.
The predicted salary is between 36000 - 60000 £ per year.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Every day, Airbnb hosts create unique stays and experiences that allow guests to connect with communities in a more authentic way. Since our founding, over 5 million hosts have welcomed more than 2 billion guest arrivals in nearly every country worldwide.
The Supply – Stays team plays a key role in shaping these stays. As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values.
Airbnb is seeking a Market Manager, with a primary focus on the UK, to support and grow our network of Hosts and Partners. This role will be part of the Supply – Stays team and report to the Territory Manager. Based in our London office, this position requires on-site presence and an ability to travel for host meetings and events.
The Difference You will Make:
This role requires candidates to be based in London and is not eligible for relocation support.
As a Market Manager, you will be responsible for managing a portfolio of professional Host accounts and ensuring a high-quality, competitive supply of stays in the UK. You will play a key role in strengthening Airbnb’s market presence by fostering strong relationships with Hosts and Partners and collaborating with cross-functional teams as the local in-market expert.
With a deep understanding of Airbnb’s mission and values, you will drive market success through strategic host relationship management, optimizing supply quality, and ensuring that Airbnb’s offerings remain competitive and aligned with guest expectations. Additionally, you will develop and implement localized supply strategies to enhance Airbnb’s presence in both established and growth markets, securing long-term success for Hosts and Airbnb alike.
A Typical Day:
- Develop and own the supply strategy for your assigned geographic markets
- Build deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
- Manage professional host account relationships within the UK to ultimately meet and exceed quarterly/annual sales goals. This includes holding optimization and business reviews with your clients as well as representing Airbnb in external meetings with Professional Hosts
- Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
- Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
- Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner, occasionally traveling to your market to provide in-person support and guidance
- Work cross-functionally with public policy, legal, communication and customer support teams to ensure our long-term market success.
- Engage an entrepreneurial mindset to autonomously design, develop and execute bespoke engagement initiatives for the assigned territory.
Your Expertise:
- 6+ years of experience in account management, partner support, and/or sales, with 2+ years in the hospitality/travel industry preferred
- Fluency in English is required
- Willingness to travel regularly to your assigned market (1-2 times per quarter)
- Proven track record in managing a leads pipeline and/or book of business
- Proficiency in CRM software (Salesforce, Mixmax a plus) and managing core objects (leads, opportunities)
- Excellent communication and presentation skills, with the ability to engage clients via Zoom, Email, and In-person
- Strong quantitative skills, with the ability to interpret and apply data effectively
- Ability to work strategically and tactically, managing time, priorities, and deadlines in a dynamic, fast-paced environment
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
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Market Manager, UK employer: Traveltechessentialist
Contact Detail:
Traveltechessentialist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Manager, UK
✨Tip Number 1
Familiarise yourself with the UK market and Airbnb's unique offerings. Understanding local trends and how they impact host relationships will give you an edge in discussions and interviews.
✨Tip Number 2
Network with current or former Airbnb employees, especially those in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in account management and sales within the hospitality sector. Be ready to share specific examples of how you've successfully managed client relationships and driven sales growth.
✨Tip Number 4
Showcase your data analysis skills by being prepared to discuss how you've used data to inform decisions in previous roles. Highlight any experience with CRM software, as this is crucial for the Market Manager position.
We think you need these skills to ace Market Manager, UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Market Manager position. Tailor your application to highlight relevant experience in account management and the hospitality industry.
Craft a Compelling CV: Your CV should clearly showcase your 6+ years of experience in account management or sales, particularly in the hospitality or travel sector. Use quantifiable achievements to demonstrate your success in managing client relationships and meeting sales goals.
Write a Strong Cover Letter: In your cover letter, express your passion for Airbnb's mission and values. Discuss how your skills and experiences align with the role, particularly your ability to foster relationships with hosts and partners, and your strategic mindset in developing localized supply strategies.
Highlight Data-Driven Skills: Since the role involves analysing data to drive sales, be sure to mention your proficiency in CRM software and your ability to interpret data effectively. Provide examples of how you've used data to inform decisions and improve outcomes in previous roles.
How to prepare for a job interview at Traveltechessentialist
✨Know Your Market
Familiarise yourself with the UK market dynamics and trends. Be prepared to discuss how you would leverage this knowledge to enhance Airbnb's presence and support Hosts effectively.
✨Showcase Your Relationship Management Skills
Highlight your experience in managing professional accounts and building strong relationships. Be ready to provide examples of how you've successfully engaged clients and driven results in previous roles.
✨Demonstrate Data-Driven Decision Making
Prepare to discuss how you have used data to identify opportunities and make strategic decisions. Bring examples of how your analytical skills have led to successful outcomes in past positions.
✨Emphasise Your Communication Skills
Since the role involves engaging with clients through various channels, practice articulating your thoughts clearly. Be ready to showcase your presentation skills and how you can effectively communicate Airbnb's value proposition.
