At a Glance
- Tasks: Lead operational excellence initiatives in the Payments area, solving systemic challenges and optimising processes.
- Company: Join Perk, a global leader in travel and spend management with a vibrant culture.
- Benefits: Enjoy competitive salary, flexible work arrangements, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on in-person teamwork three days a week.
- Why this job: Make a real impact on how businesses manage payments and enhance user experiences.
- Qualifications: 5+ years in tech operations, preferably in Payments or Fintech, with strong data analysis skills.
The predicted salary is between 70000 - 90000 € per year.
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
About the Role
At Perk, we empower cross‑functional teams to deliver exceptional results for our customers and the business. We are looking for a Senior Product Operations Manager to join our Payments group—the engine that ensures every transaction on our platform is seamless, secure, and scalable. The Payments product area is a critical pillar of Perk’s platform. It handles complex flows involving money movement, settlement, billing and financial reporting across our global platform. For our customers, it means reliability and a smooth accounting reconciliation process; for our internal teams, it means efficiency and automation. In this role, you will lead operational excellence initiatives for the Payments area, identifying and solving systemic challenges that impact multiple squads and tribes, such as scaling our hotel invoice collection process, or ensuring reliable, optimal supplier payments. You’ll be the go‑to person for coordinating rapid responses to operational crises and will design the frameworks that ensure high‑performance operations as we scale. We need a strategic thinker who is obsessed with execution and can step into the shoes of our internal users—like Finance and Customer Care—to design impactful, intuitive workflows.
What You’ll Do
- Drive Operational Excellence: Lead initiatives across the Payments product area to solve systemic challenges. Develop and implement frameworks that ensure consistent, high‑performance operations across teams.
- Optimise at Scale: Use advanced data analysis to identify inefficiencies and propose improvements that generate significant value, using AI to drive automation.
- Be the Internal Voice of the Customer: Balance their internal teams’ operational needs with broader business objectives, ensuring efficiency gains never sacrifice the end‑user experience.
- Manage Complex Risks: Proficiently identify and mitigate operational, security, financial, and compliance risks across the product area. Collaborate with Legal and Security teams to define acceptable risk levels and implement robust controls.
- Influence and Collaborate: Work with stakeholders across the company, as well as third parties, to define your goals and execute your plans.
- Mentor and Lead: Provide guidance to more junior team members, helping them grow in their roles.
What You’ll Need
- Experience That Counts: Extensive experience in a tech‑driven operations role (typically 5+ years in tech). Experience in the Payments or Fintech space is a strong plus.
- Data Fluency: Proficiency in using advanced data analysis tools and methodologies to drive decision‑making and measure success.
- Process Design Expertise: A proven ability to design and optimize complex end‑to‑end processes, including experience with wireframing and user flow visualization.
- Risk & Compliance Mindset: Comfortable navigating complex regulatory environments and identifying financial or operational risks before they become issues.
- Strategic Execution: A track record of breaking down complex, systemic problems into actionable steps that deliver incremental value.
- Stakeholder Mastery: The ability to influence across functions, evaluate requests based on clear prioritization, and confidently say 'no' when alignment is missing.
- Communication Excellence: Skill in translating complex operational narratives into straightforward, structured communications for diverse audiences.
How We Work
At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Senior Product Operations Manager - Payments in London employer: Traveltechessentialist
At Perk, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. With a strong focus on employee growth, we offer opportunities for mentorship and professional development while ensuring a supportive environment where every team member can thrive. Located in vibrant hubs like London, our IRL-first approach promotes connectivity and creativity, making it a rewarding place to contribute to meaningful projects that have a real impact on how businesses operate.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Operations Manager - Payments in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Perk. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the Payments space. Understand the challenges and trends, and be ready to discuss how your experience aligns with Perk's mission to streamline operations.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to share examples of how you've tackled complex operational issues in the past. This will demonstrate your strategic thinking and execution abilities.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Perk team.
We think you need these skills to ace Senior Product Operations Manager - Payments in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Product Operations Manager. Highlight your experience in tech-driven operations and any specific achievements in the Payments or Fintech space. We want to see how you can bring value to our team!
Showcase Your Data Skills:Since data fluency is key for this role, don’t shy away from showcasing your experience with advanced data analysis tools. Give us examples of how you've used data to drive decision-making and improve processes in your previous roles.
Communicate Clearly:Your ability to translate complex operational narratives into straightforward communications is crucial. Use clear and concise language in your application to demonstrate your communication skills. Remember, we love structured and easy-to-follow narratives!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Perk!
How to prepare for a job interview at Traveltechessentialist
✨Know Your Numbers
As a Senior Product Operations Manager in Payments, you'll need to demonstrate your data fluency. Brush up on key metrics related to payment processes and be ready to discuss how you've used data analysis to drive operational improvements in your previous roles.
✨Showcase Your Process Design Skills
Be prepared to talk about your experience with designing and optimising complex processes. Bring examples of workflows you've created or improved, especially those that involved cross-functional collaboration. This will show your ability to think strategically and execute effectively.
✨Understand Risk Management
Familiarise yourself with the common risks in the payments and fintech space. Be ready to discuss how you've identified and mitigated risks in past projects. This will highlight your proactive approach and understanding of compliance, which is crucial for this role.
✨Communicate Clearly
Practice translating complex operational challenges into simple, structured narratives. During the interview, aim to communicate your thoughts clearly and concisely, as this will reflect your ability to engage with diverse stakeholders and ensure everyone is on the same page.
