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For Companies At a Glance
- Tasks: Build relationships with hosts and help them optimise their listings for success.
- Company: Join Airbnb, a global leader in unique stays and experiences.
- Benefits: Competitive salary, bonuses, equity, and travel credits.
- Why this job: Make a real impact by supporting host entrepreneurs in your community.
- Qualifications: 3+ years in sales or account management; hospitality experience is a plus.
- Other info: Dynamic team environment with opportunities for growth and innovation.
The predicted salary is between 40000 - 50000 £ per year.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join: Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts are individuals who manage their own property or support owners by hosting on their behalf. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.
- Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.
- Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
- Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
- Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
- Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
- Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
- Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.
The Difference You will Make: As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging professional host accounts by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be imperative that you help them maintain best-in-class hospitality standards for an excellent guest experience. Beyond one-to-one account management responsibilities, you'll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.
Your Expertise:
- 3+ years of experience in new sales, account management, or partner support.
- 2+ years of hospitality/travel industry experience (nice to have).
- Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
- Proven experience working a book of business, driving engagement and growth through proactive account management.
- Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
- Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
- Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
Commitment to Inclusion: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
Compensation & Benefits: How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
United Kingdom Annual Pay Range: £40,000 — £50,000 GBP
Market Associate in London employer: Traveltechessentialist
Contact Detail:
Traveltechessentialist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Market Associate in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to current Market Associates on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion for hospitality! When you get the chance to chat with potential employers, share your love for creating amazing guest experiences. Use examples from your past roles to illustrate how you’ve made a difference in similar positions.
✨Tip Number 3
Be prepared for interviews by researching Airbnb’s culture and values. Understand their mission and think about how your skills align with their goals. This will help you stand out as someone who truly gets what they’re all about.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Market Associate in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Market Associate role. Highlight your experience in account management and any relevant skills that align with the responsibilities mentioned in the job description.
Showcase Your Communication Skills: Since you'll be engaging with hosts regularly, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share examples of how you've effectively communicated in past roles.
Highlight Your Data Analysis Experience: The role involves analysing performance data, so if you have experience with this, make it known! Mention any tools or methods you've used to identify trends and drive success in previous positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at Airbnb!
How to prepare for a job interview at Traveltechessentialist
✨Know Your Hosts
Before the interview, take some time to research Airbnb's host community. Understand their needs and challenges, and think about how you can help them optimise their listings and pricing strategies. This will show your potential employer that you're genuinely interested in the role and ready to make a difference.
✨Showcase Your Communication Skills
As a Market Associate, you'll need to communicate effectively with hosts. Prepare examples of how you've successfully engaged with clients or partners in the past. Highlight your ability to present information clearly, whether it's through phone calls, emails, or in-person meetings.
✨Demonstrate Data Savvy
Familiarise yourself with performance data analysis. Be ready to discuss how you've used data to identify trends and drive growth in previous roles. This will be crucial for showing that you can help hosts maximise their revenue potential on Airbnb.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage multiple accounts. Think of specific situations where you've had to prioritise tasks or overcome challenges, and be prepared to explain your thought process and the outcomes.
