At a Glance
- Tasks: Lead and motivate Accounts Receivable teams to enhance customer experience and mitigate risks.
- Company: Join Flight Centre Travel Group, a vibrant company with a focus on people and culture.
- Benefits: Enjoy exclusive travel discounts, career development, health cash plans, and wellness challenges.
- Other info: Experience exciting social events and a supportive, inclusive workplace.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: 4 years of Accounts Receivable experience and 2-5 years in a leadership role.
The predicted salary is between 55000 - 65000 £ per year.
The Head of Accounts Receivable will oversee all of the Accounts Receivable teams in Corporate. Their primary purpose is to lead, motivate and maximise their teams’ potential to ensure that they are providing the best experience for our customers, as well as mitigating the risk of customer defaults.
What You’ll Do
- Ensure customer statements are delivered accurately and within agreed timeframes
- Oversee the timely and accurate allocation of customer receipts prior to statement distribution
- Manage customer queries and ensure all responses are handled within agreed SLAs
- Develop and implement strategies for customers operating outside approved trading parameters
- Keep key internal stakeholders informed of customer risk and account activity
- Continuously review, refine, and optimise processes to enhance customer experience while driving operational efficiency and reducing costs
- Lead and support both onshore and offshore teams, driving performance and engagement
- Foster a positive, collaborative, and high‑performing team culture
- Conduct effective one‑to‑ones, development planning, and regular team performance reviews
- Partner with wider leadership teams to support employee growth and development across the business
- Act as the first point of escalation for offshore team matters (Tier 1 support)
- Lead and contribute to ad‑hoc projects focused on improving team controls, processes, and efficiency
- Identify, investigate, and implement best‑practice processes and ways of working
- Drive improvements across policies, processes, and technology to strengthen operational excellence and deliver an outstanding customer experience
- Champion innovation and continuous improvement initiatives across the function
- Act as the Tier 1 escalation point for customer, supplier, and partner queries
- Build and maintain strong relationships with customers and key stakeholders through clear and proactive communication
- Ensure timely and accurate resolution of queries, delivering a high standard of customer service
- Oversee timely and accurate billing and invoicing in line with contractual agreements
- Develop and manage collection strategies and call plans to support effective debt recovery
- Monitor and analyse debtor performance, including ageing reports, and escalate risks where appropriate
- Support audit activities and ensure accurate financial controls and compliance processes are maintained
- Track and report on key operational metrics using business systems and reporting tools (e.g. BI, Salesforce, collections reporting)
- Support system upgrades, testing initiatives, and continuous improvement projects
- Manage day‑to‑day operational activities while identifying opportunities to improve efficiency and customer experience
What We’re Looking For
- 4 years Accounts Receivable Experience
- 2-5 years Leadership experience
- Self motivated
- Excellent communication skills
- Advanced problem solving capabilities
- Open to travelling offshore for work related events (a couple times per year)
What You Will Enjoy
- Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in‑house travel team.
- Career Development: Clear career pathways and resources to achieve professional goals, including training and support.
- Vibrant Culture & industry‑renowned social events: Experience fun, industry‑renowned culture with exciting social events.
- Active Hour: An hour dedicated each week to focus on fitness or personal wellness.
- Comprehensive Health Cash Plan: Reimbursement for a variety of medical services.
- Health & Wellbeing Challenges: Monthly challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access to expert financial services to help manage finances.
- And Much More: Additional benefits including company‑matched charitable donations, pension scheme, share options, and salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.
Head of Accounts Receivable - London, UK (Mat Cover) employer: Traveltechessentialist
At Flight Centre Travel Group, we pride ourselves on being an exceptional employer, offering a vibrant culture and a wealth of career development opportunities in the heart of London. Our commitment to employee well-being is evident through exclusive travel discounts, comprehensive health plans, and engaging social events that foster a collaborative and high-performing team environment. Join us to not only advance your career but also to be part of a supportive community that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Accounts Receivable - London, UK (Mat Cover)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals, especially in areas like customer experience and operational efficiency.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to showcase your leadership skills and problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Head of Accounts Receivable - London, UK (Mat Cover)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Accounts Receivable role. Highlight your relevant experience in accounts receivable and leadership, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that align with the job description and show us your passion for customer service.
Showcase Your Leadership Style:Since this role involves leading teams, make sure to highlight your leadership style and any successful team projects you've managed. We want to see how you motivate and engage your team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Traveltechessentialist
✨Know Your Numbers
As the Head of Accounts Receivable, you'll need to demonstrate a solid understanding of financial metrics. Brush up on key performance indicators related to accounts receivable, such as DSO (Days Sales Outstanding) and ageing reports. Be ready to discuss how you've used these metrics to drive improvements in past roles.
✨Showcase Leadership Skills
This role requires strong leadership capabilities. Prepare examples of how you've motivated teams and fostered a positive culture. Think about specific instances where you’ve led a team through challenges or implemented successful training programmes that enhanced performance.
✨Customer-Centric Mindset
Since the role focuses on enhancing customer experience, be prepared to share your strategies for managing customer queries and ensuring timely resolutions. Highlight any past experiences where you improved customer satisfaction or streamlined processes to benefit clients.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare to discuss how you would handle specific situations, such as a significant customer default or a team member struggling with performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
