At a Glance
- Tasks: Lead and inspire Accounts Receivable teams to enhance customer experience and operational efficiency.
- Company: Join a vibrant, inclusive culture at Flight Centre Travel Group.
- Benefits: Enjoy exclusive travel discounts, career development, and comprehensive health plans.
- Other info: Opportunities for growth in a dynamic, supportive environment.
- Why this job: Make a real impact while enjoying exciting social events and wellness initiatives.
- Qualifications: 4 years in Accounts Receivable and 2-5 years of leadership experience required.
The predicted salary is between 55000 - 65000 £ per year.
The Head of Accounts Receivable will oversee all of the Accounts Receivable teams in Corporate. Their primary purpose is to lead, motivate and maximise their teams’ potential to ensure that they are providing the best experience for our customers, as well as mitigating the risk of customer defaults.
What You’ll Do
- Ensure customer statements are delivered accurately and within agreed timeframes
- Oversee the timely and accurate allocation of customer receipts prior to statement distribution
- Manage customer queries and ensure all responses are handled within agreed SLAs
- Develop and implement strategies for customers operating outside approved trading parameters
- Keep key internal stakeholders informed of customer risk and account activity
- Continuously review, refine, and optimise processes to enhance customer experience while driving operational efficiency and reducing costs
- Lead and support both onshore and offshore teams, driving performance and engagement
- Foster a positive, collaborative, and high‑performing team culture
- Conduct effective one‑to‑ones, development planning, and regular team performance reviews
- Partner with wider leadership teams to support employee growth and development across the business
- Act as the first point of escalation for offshore team matters (Tier 1 support)
- Lead and contribute to ad‑hoc projects focused on improving team controls, processes, and efficiency
- Identify, investigate, and implement best‑practice processes and ways of working
- Drive improvements across policies, processes, and technology to strengthen operational excellence and deliver an outstanding customer experience
- Champion innovation and continuous improvement initiatives across the function
- Act as the Tier 1 escalation point for customer, supplier, and partner queries
- Build and maintain strong relationships with customers and key stakeholders through clear and proactive communication
- Ensure timely and accurate resolution of queries, delivering a high standard of customer service
- Oversee timely and accurate billing and invoicing in line with contractual agreements
- Develop and manage collection strategies and call plans to support effective debt recovery
- Monitor and analyse debtor performance, including ageing reports, and escalate risks where appropriate
- Support audit activities and ensure accurate financial controls and compliance processes are maintained
- Track and report on key operational metrics using business systems and reporting tools (e.g. BI, Salesforce, collections reporting)
- Support system upgrades, testing initiatives, and continuous improvement projects
- Manage day‑to‑day operational activities while identifying opportunities to improve efficiency and customer experience
What We’re Looking For
- 4 years Accounts Receivable Experience
- 2-5 years Leadership experience
- Self motivated
- Excellent communication skills
- Advanced problem solving capabilities
- Open to travelling offshore for work related events (a couple times per year)
What You Will Enjoy
- Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in‑house travel team.
- Career Development: Clear career pathways and resources to achieve professional goals, including training and support.
- Vibrant Culture & industry‑renowned social events: Experience fun, industry‑renowned culture with exciting social events.
- Active Hour: An hour dedicated each week to focus on fitness or personal wellness.
- Comprehensive Health Cash Plan: Reimbursement for a variety of medical services.
- Health & Wellbeing Challenges: Monthly challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access to expert financial services to help manage finances.
- And Much More: Additional benefits including company‑matched charitable donations, pension scheme, share options, and salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible.
Head of AR & Receivables Leadership employer: Traveltechessentialist
At Flight Centre Travel Group, we pride ourselves on being an exceptional employer, offering a vibrant culture and a wealth of career development opportunities in the heart of London. Our commitment to employee well-being is evident through exclusive travel discounts, comprehensive health plans, and engaging social events that foster a collaborative environment. Join us to lead a dynamic team in Accounts Receivable while enjoying a supportive workplace that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of AR & Receivables Leadership
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and accounts receivable space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Since this role is all about leading teams and enhancing customer experience, think of examples from your past that showcase your leadership skills and problem-solving abilities. We want to see how you can fit into their vibrant culture!
✨Tip Number 3
Practice your communication skills! As a Head of Accounts Receivable, you'll need to convey complex information clearly. Try mock interviews with friends or use online platforms to refine your pitch. Remember, confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s make it happen!
We think you need these skills to ace Head of AR & Receivables Leadership
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Accounts Receivable role. Highlight your relevant experience in accounts receivable and leadership, showcasing how you've maximised team potential and improved customer experiences.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, managed customer queries, and driven operational efficiency in previous positions.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects your ability to communicate clearly and effectively. Use concise language and structure your application well to demonstrate your skills.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Traveltechessentialist
✨Know Your Numbers
As the Head of Accounts Receivable, you'll need to demonstrate your understanding of key financial metrics. Brush up on your knowledge of debtor performance, ageing reports, and collection strategies. Be ready to discuss how you've used these metrics to drive improvements in past roles.
✨Showcase Leadership Skills
This role requires strong leadership capabilities. Prepare examples of how you've motivated teams, conducted performance reviews, and fostered a positive team culture. Highlight any experience you have with both onshore and offshore teams, as this will be crucial for the position.
✨Communicate Clearly
Excellent communication skills are a must. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've handled customer queries and internal stakeholder communications in the past, ensuring you convey your ability to maintain strong relationships.
✨Embrace Continuous Improvement
The company values innovation and process optimisation. Think of specific examples where you've identified inefficiencies and implemented best practices. Be ready to discuss how you can contribute to enhancing customer experience while driving operational efficiency in this role.
