At a Glance
- Tasks: Lead and inspire the Accounts Receivable teams to enhance customer experience and operational efficiency.
- Company: Join Flight Centre Travel Group, a vibrant company with a focus on people and culture.
- Benefits: Enjoy exclusive travel discounts, career development, health cash plans, and wellness challenges.
- Other info: Embrace a culture of inclusivity and support with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: 4 years of Accounts Receivable experience and 2-5 years in a leadership role.
The predicted salary is between 55000 - 65000 £ per year.
The Head of Accounts Receivable will oversee all of the Accounts Receivable teams in Corporate. Their primary purpose is to lead, motivate and maximise their teams’ potential to ensure that they are providing the best experience for our customers, as well as mitigating the risk of customer defaults.
What You’ll Do
- Ensure customer statements are delivered accurately and within agreed timeframes
- Oversee the timely and accurate allocation of customer receipts prior to statement distribution
- Manage customer queries and ensure all responses are handled within agreed SLAs
- Develop and implement strategies for customers operating outside approved trading parameters
- Keep key internal stakeholders informed of customer risk and account activity
- Continuously review, refine, and optimise processes to enhance customer experience while driving operational efficiency and reducing costs
- Lead and support both onshore and offshore teams, driving performance and engagement
- Foster a positive, collaborative, and high‑performing team culture
- Conduct effective one‑to‑ones, development planning, and regular team performance reviews
- Partner with wider leadership teams to support employee growth and development across the business
- Act as the first point of escalation for offshore team matters (Tier 1 support)
- Lead and contribute to ad‑hoc projects focused on improving team controls, processes, and efficiency
- Identify, investigate, and implement best‑practice processes and ways of working
- Drive improvements across policies, processes, and technology to strengthen operational excellence and deliver an outstanding customer experience
- Champion innovation and continuous improvement initiatives across the function
- Act as the Tier 1 escalation point for customer, supplier, and partner queries
- Build and maintain strong relationships with customers and key stakeholders through clear and proactive communication
- Ensure timely and accurate resolution of queries, delivering a high standard of customer service
- Oversee timely and accurate billing and invoicing in line with contractual agreements
- Develop and manage collection strategies and call plans to support effective debt recovery
- Monitor and analyse debtor performance, including ageing reports, and escalate risks where appropriate
- Support audit activities and ensure accurate financial controls and compliance processes are maintained
- Track and report on key operational metrics using business systems and reporting tools (e.g. BI, Salesforce, collections reporting)
- Support system upgrades, testing initiatives, and continuous improvement projects
- Manage day‑to‑day operational activities while identifying opportunities to improve efficiency and customer experience
What We’re Looking For
- 4 years Accounts Receivable Experience
- 2-5 years Leadership experience
- Self motivated
- Excellent communication skills
- Advanced problem solving capabilities
- Open to travelling offshore for work related events (a couple times per year)
What You Will Enjoy
- Exclusive Travel Discounts: Access to exclusive industry rates and discounts through our in‑house travel team.
- Career Development: Clear career pathways and resources to achieve professional goals, including training and support.
- Vibrant Culture & industry‑renowned social events: Experience fun, industry‑renowned culture with exciting social events.
- Active Hour: An hour dedicated each week to focus on fitness or personal wellness.
- Comprehensive Health Cash Plan: Reimbursement for a variety of medical services.
- Health & Wellbeing Challenges: Monthly challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access to expert financial services to help manage finances.
- And Much More: Additional benefits including company‑matched charitable donations, pension scheme, share options, and salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at RecruitmentUK@flightcentre.co.uk.
Head of Accounts Receivable - London, UK (Mat Cover) employer: Traveltechessentialist
At Flight Centre Travel Group, we pride ourselves on being an exceptional employer, offering a vibrant culture and a wealth of career development opportunities in the heart of London. Our commitment to employee well-being is evident through exclusive travel discounts, comprehensive health plans, and engaging social events that foster a collaborative environment. Join us to be part of a team that values innovation, inclusivity, and personal growth, ensuring you thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Accounts Receivable - London, UK (Mat Cover)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but also for their team. Tailor your answers to reflect their values and mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. We can’t stress enough how important it is to be comfortable talking about your experience and skills in a way that resonates with the hiring team.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates take initiative!
We think you need these skills to ace Head of Accounts Receivable - London, UK (Mat Cover)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Accounts Receivable role. Highlight your relevant experience in accounts receivable and leadership, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that align with the job description and show us your passion for customer service.
Showcase Your Achievements:When filling out your application, don’t just list your responsibilities. Instead, focus on your achievements! Use numbers and examples to demonstrate how you’ve improved processes or led successful teams in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Traveltechessentialist
✨Know Your Numbers
As the Head of Accounts Receivable, you'll need to demonstrate your expertise in financial metrics. Brush up on key performance indicators related to accounts receivable, such as DSO (Days Sales Outstanding) and aging reports. Be ready to discuss how you've used these metrics to drive improvements in past roles.
✨Showcase Leadership Skills
This role requires strong leadership capabilities. Prepare examples of how you've motivated teams and fostered a positive culture. Think about specific instances where you’ve led a team through challenges or implemented successful training programmes that enhanced performance.
✨Customer-Centric Mindset
Since the role focuses on enhancing customer experience, be prepared to share your strategies for managing customer queries and ensuring timely resolutions. Highlight any innovative approaches you've taken to improve customer satisfaction and mitigate risks associated with defaults.
✨Process Improvement Focus
The job involves optimising processes for efficiency. Come equipped with examples of how you've identified inefficiencies in previous roles and the steps you took to streamline operations. Discuss any tools or technologies you've implemented to enhance operational excellence.
