Enterprise Launch Manager

As an Implementation / Launch Manager on the Account Management team, you will be responsible for the successful and timely implementation of the Navan travel and expense platform with a portfolio of Enterprise customers. You will be the global project manager and technical contact for each implementation and your role will be to ensure that customers deploy the Navan platform within our target time to launch timeframes (2-4 months). You will work with the customer’s project and IT teams as well as executive and C‑Suite to drive a smooth, seamless and optimal implementation and onboarding experience. You will partner closely with our Sales, Technical Integrations, Product & Engineering, Finance and Support teams to ensure we are delighting meeting and exceeding our and our customer’s goals. You can expect a fast paced and dynamic culture where change is the only constant, where we’re passionate about what we do and where we believe we can do just about anything. This position will be located in our London office.

What You’ll Do

• Partner with Sales team to support new business acquisition through the preparation and presentation of custom implementation plans to prospective customers.
• Project Manage global implementation projects from signature to go‑live through to the hyper‑care phase during the first weeks post go‑live.
• Develop project plans, coordinate deliverables and ensure timely, high quality deployments.
• Collaborate with Account Managers and develop a trusted advisor relationship with customers (from program administrators up to C‑suite) to ensure project plans are aligned with their business goals and needs.
• Develop and maintain a deep understanding of our travel and expense product offering to train and enable program administrators and end users on the Navan’s product/functionality.
• Broaden your relationships within accounts beyond project teams, ensuring you have access to the Economic Buyer and multiple champions across multiple teams and levels of the client organization.
• Act as the ‘voice of the customer’ and provide internal feedback on how we can better serve them from a product and technical standpoint.
• Identify opportunities to streamline our implementation and onboarding process and develop and share best practices across the team.
• Travel to customer sites as required.

What We’re Looking For

• 3+ years of experience in Project Management, Customer Success/Account Management or related customer‑facing position within experience managing complex projects.
• Ability to think strategically, identify risks, problem solve, and effectively prioritize work and initiatives in a fast‑paced, rapidly changing environment.
• Experience managing enterprise implementations.
• Strong communication, time management, cross‑functional collaboration and presentation skills.
• Demonstrable track record of high performance and success.
• High energy, go‑getter with fresh ideas who takes the initiative to get things done.
• Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to accelerate their careers.
• Willingness to travel for client visits.
• Preferred background in FinTech or corporate travel management.
• Preferred experience with MEDDPICC/Command of the Message.

Our Benefits

Navan offers a comprehensive benefits program designed to support your well‑being, financial security, and life outside of work. Our benefits, thoughtfully tailored by country to meet local needs, include healthcare coverage, insurance offerings, and wellness resources for you and your family. We support long‑term financial growth through retirement savings programs and opportunities to participate in our equity plans, so you can share in Navan’s success. To promote balance, we offer flexible time off, country‑specific holidays, and paid parental leave for all new parents. Additional benefits include connectivity and commuting support, mental health resources, and exclusive travel‑related perks. Wherever you’re based, our benefits evolve with you.

Equal Opportunity

Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.

Accommodations

Navan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law. If you need any assistance or accommodations due to a disability, you are welcome to email us at talent‑accommodations@navan.com.