At a Glance
- Tasks: Manage elite travel experiences for executives and VIP clients with a personal touch.
- Company: Join Perk, a leading platform transforming travel and spend management.
- Benefits: Enjoy remote work flexibility, competitive salary, and a collaborative team environment.
- Other info: Work in a dynamic, supportive culture with opportunities for growth.
- Why this job: Make a real impact by delivering exceptional service to high-profile clients.
- Qualifications: Experience in premium customer service and GDS systems is essential.
The predicted salary is between 35000 - 45000 £ per year.
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7‑star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential.
About the Role
We are seeking outstanding Executive / VIP Business Travel Consultants to deliver an elite, seven‑star service experience to senior leaders, executives, and high‑value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional; it is highly personalised, time‑critical, and relationship‑driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients. You will have strong GDS experience though we are able to provide full cross‑platform training for candidates who have experience in Amadeus, Sabre or another GDS.
What Success Looks Like
- Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers
- Acting as a trusted advisor, not just a booking agent
- Managing highly complex, often last‑minute travel changes with calm professionalism
- Consistently achieving strong CSAT while meeting productivity and efficiency expectations
- Demonstrating excellent ownership, judgement, and accountability in every interaction
What You’ll Do
- End‑to‑end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
- Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
- Handling urgent and high‑impact travel disruptions with speed, empathy, and precision
- Managing multiple channels (phone, chat, email) in a fast‑paced Executive Care environment
- Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
- Building long‑term relationships with Executive travellers through consistent, high‑quality service
- Collaborating closely with peers to maintain a high‑performance, elite service culture
What We’re Looking For
Essential- Proven experience delivering high‑touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
- GDS experience (Amadeus, Sabre, Galileo or similar)
- Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
- Exceptional communication skills with a polished, confident, and discreet style
- Ability to remain calm, decisive, and solutions‑focused in high‑pressure situations
- Strong organisational skills and attention to detail
- Experience supporting senior stakeholders, C‑suite, or high‑net‑worth individuals
- Exposure to out‑of‑hours, follow‑the‑sun, or on‑call travel support models
- Naturally service‑oriented with a strong hospitality mindset
- High emotional intelligence and sound judgement
- Comfortable working autonomously and taking full ownership
- Resilient, adaptable, and confident handling ambiguity
- Commercially aware and performance‑driven without compromising service quality
This role is offered as a 2‑year fixed‑term contract and will be fully remote, providing flexibility whilst still part of a collaborative team. To note – the work schedule for this role is currently between 7am‑7pm Monday‑Friday.
How We Work
At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Protect Yourself from Recruitment Scams
All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com, and we will confirm whether it is legitimate.
Senior Business Travel Consultant - UKI in Edinburgh employer: Traveltechessentialist
At Perk, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through our comprehensive training programmes and the opportunity to work alongside industry leaders in a dynamic environment. With a focus on delivering a seven-star service experience, we empower our team members to take ownership of their roles while enjoying the flexibility of remote work, all within a supportive community that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Travel Consultant - UKI in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel and hospitality sectors. You never know who might have a lead on that perfect Senior Business Travel Consultant role at Perk.
✨Tip Number 2
Prepare for the interview by researching Perk's values and mission. Show us how your experience aligns with our goal of delivering a seven-star service experience to VIP clients.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in premium customer service makes you the ideal candidate for managing complex itineraries and high-pressure situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Senior Business Travel Consultant - UKI in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for travel and customer service.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in premium customer service and GDS systems. We’re looking for specific examples that demonstrate your ability to handle complex travel arrangements and provide a seven-star service.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Traveltechessentialist
✨Know Your Stuff
Before the interview, dive deep into Perk's mission and values. Understand how they tackle the challenges in travel management and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you stand out.
✨Showcase Your Service Skills
Prepare examples that highlight your experience in delivering high-touch customer service. Think of specific situations where you managed complex travel arrangements or handled last-minute changes with grace. This will demonstrate your ability to provide that elite, seven-star service they’re after.
✨Be Ready for Scenarios
Expect situational questions that test your problem-solving skills under pressure. Practice responding to scenarios involving urgent travel disruptions or managing multiple channels of communication. This will help you convey your calm professionalism and decision-making abilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team culture, how success is measured, or what challenges the company currently faces. This not only shows your enthusiasm but also helps you gauge if Perk is the right fit for you.
