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- Tasks: Deliver elite travel experiences for executives, managing complex itineraries with precision.
- Company: Join Perk, a global leader in premium business travel services.
- Benefits: Enjoy competitive pay, generous vacation, private healthcare, and equity ownership.
- Other info: Work in a dynamic team environment with opportunities for personal growth.
- Why this job: Be a trusted advisor to high-profile clients and make a real impact.
- Qualifications: Experience in luxury customer service and GDS systems is essential.
The predicted salary is between 40000 - 50000 ÂŁ per year.
We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional but highly personalised, time‑critical, and relationship‑driven.
The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.
You will have strong GDS experience though we are able to provide full cross‑platform training for candidates who have experience in Amadeus, Sabre or another GDS.
What Success Looks Like- Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers
- Acting as a trusted advisor, not just a booking agent
- Managing highly complex, often last‑minute travel changes with calm professionalism
- Consistently achieving strong CSAT while meeting productivity and efficiency expectations
- Demonstrating excellent ownership, judgement, and accountability in every interaction
- End‑to‑end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
- Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
- Handling urgent and high‑impact travel disruptions with speed, empathy, and precision
- Managing multiple channels (phone, chat, email) in a fast‑paced Executive Care environment
- Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
- Building long‑term relationships with Executive travellers through consistent, high‑quality service
- Collaborating closely with peers to maintain a high‑performance, elite service culture
- Proven experience delivering high‑touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
- GDS experience (Amadeus, Sabre, Galileo or similar)
- Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
- Exceptional communication skills with a polished, confident, and discreet style
- Ability to remain calm, decisive, and solutions‑focused in high‑pressure situations
- Strong organisational skills and attention to detail
- Experience supporting senior stakeholders, C‑suite, or high‑net‑worth individuals
- Exposure to out‑of‑hours, follow‑the‑sun, or on‑call travel support models
- Naturally service‑oriented with a strong hospitality mindset
- High emotional intelligence and sound judgement
- Comfortable working autonomously and taking full ownership
- Resilient, adaptable, and confident handling ambiguity
- Commercially aware and performance‑driven without compromising service quality
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of vacation days plus public holidays
- Take control of your physical health with your choice of private healthcare or a gym allowance
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market‑leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Make your money go further with our flexible compensation plan
- Focus on your family with 17 weeks’ paid parental leave during your child’s first year
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 Work from Anywhere days per year
- Nurture your language skills with in real‑life English, Spanish and Catalan lessons
- Follow your passions and take a four‑week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
Equal Opportunity EmploymentPerk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We are an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Senior Business Travel Consultant - Spanish speaking in Edinburgh employer: Traveltechessentialist
Contact Detail:
Traveltechessentialist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Travel Consultant - Spanish speaking in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work with executives. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their approach to premium service and be ready to share how your experience aligns with their values. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in hospitality or luxury customer service makes you the perfect fit for this role. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Business Travel Consultant - Spanish speaking in Edinburgh
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your experience in premium customer service and travel. We want to see how you've delivered that elite service before, so don’t hold back!
Tailor Your Application: Make your application personal! Use the job description as a guide and tailor your skills and experiences to match what we’re looking for. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications. Remember, we’re looking for someone who can manage complex itineraries with ease!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Traveltechessentialist
✨Know Your Stuff
Make sure you brush up on your GDS knowledge, especially if you've worked with Amadeus or Sabre. Familiarise yourself with the specific features and functionalities that are relevant to executive travel. This will show that you're not just a candidate but someone who understands the tools of the trade.
✨Showcase Your Service Mindset
Prepare examples from your past experiences where you delivered exceptional customer service, particularly in high-pressure situations. Highlight how you managed complex itineraries or resolved urgent travel disruptions with empathy and professionalism. This is key for a role focused on elite service.
✨Demonstrate Your Decision-Making Skills
Be ready to discuss scenarios where you had to make quick decisions on behalf of clients. Think about times when you balanced client needs with company policies. This will illustrate your ability to act as a trusted advisor rather than just a booking agent.
✨Practice Your Communication Style
Since this role requires polished and confident communication, practice articulating your thoughts clearly and discreetly. You might even want to do a mock interview with a friend to refine your delivery. Remember, your communication style can set you apart in a competitive field.