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For Companies At a Glance
- Tasks: Manage elite travel experiences for executives and VIP clients with a personal touch.
- Company: Join Perk, a leading platform transforming travel and spend management.
- Benefits: Enjoy competitive pay, equity ownership, generous vacation, and wellness support.
- Other info: Work in a dynamic team environment with opportunities for growth and development.
- Why this job: Make a real impact by delivering exceptional service to high-profile clients.
- Qualifications: Experience in premium customer service and GDS systems is essential.
The predicted salary is between 40000 - 50000 ÂŁ per year.
About Us
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time‑consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.
At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.
About the Role
We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high‑value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional; it is highly personalised, time‑critical, and relationship‑driven.
The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.
You will have strong GDS experience though we are able to provide full cross platform training for candidates who have experience in Amadeus, Sabre or another GDS.
What Success Looks Like
- Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers
- Acting as a trusted advisor, not just a booking agent
- Managing highly complex, often last‑minute travel changes with calm professionalism
- Consistently achieving strong CSAT while meeting productivity and efficiency expectations
- Demonstrating excellent ownership, judgement, and accountability in every interaction
What You’ll Do
- End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
- Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
- Handling urgent and high-impact travel disruptions with speed, empathy, and precision
- Managing multiple channels (phone, chat, email) in a fast‑paced Executive Care environment
- Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence
- Building long‑term relationships with Executive travellers through consistent, high-quality service
- Collaborating closely with peers to maintain a high-performance, elite service culture
Essential
- Proven experience delivering high‑touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
- GDS experience (Amadeus, Sabre, Galileo or similar)
- Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
- Exceptional communication skills with a polished, confident, and discreet style
- Ability to remain calm, decisive, and solutions‑focused in high‑pressure situations
- Strong organisational skills and attention to detail
Desirable
- Experience supporting senior stakeholders, C‑suite, or high-net-worth individuals
- Exposure to out‑of‑hours, follow‑the‑sun, or on‑call travel support models
Personal Attributes
- Naturally service‑oriented with a strong hospitality mindset
- High emotional intelligence and sound judgement
- Comfortable working autonomously and taking full ownership
- Resilient, adaptable, and confident handling ambiguity
- Commercially aware and performance‑driven without compromising service quality
What we offer
- Receive competitive compensation and equity ownership in Perk
- Rest and recharge with our generous allocation of vacation days plus public holidays
- Take control of your physical health with your choice of private healthcare or a gym allowance
- Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
- Join our unforgettable Perk events, including our spectacular annual summer party
- Always feel supported with Spring Health, our market‑leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- Make your money go further with our flexible compensation plan
- Focus on your family with 17 weeks’ paid parental leave during your child’s first year
- Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
- Broaden your horizons with up to 20 “Work from Anywhere” days per year
- Nurture your language skills with in real‑life English, Spanish and Catalan lessons
- Follow your passions and take a four‑week, fully paid sabbatical once you reach 5 years
- Let us help you move to one of our hubs with relocation support
How We Work
At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.
Equal Opportunity Employer
Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.
Senior Business Travel Consultant - French Speaking in Edinburgh employer: Traveltechessentialist
Contact Detail:
Traveltechessentialist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Business Travel Consultant - French Speaking in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel and hospitality sectors. You never know who might have a lead on that perfect Senior Business Travel Consultant role. Plus, personal recommendations can really make you stand out!
✨Tip Number 2
Prepare for those interviews by practising common questions related to executive travel. Think about how you’d handle complex itineraries or last-minute changes. Show us you can keep calm under pressure and deliver that seven-star service we’re all about!
✨Tip Number 3
Don’t forget to showcase your GDS experience! Whether it’s Amadeus, Sabre, or another platform, be ready to discuss how you’ve used these tools to enhance customer service. We love seeing candidates who can hit the ground running!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Perk. Let’s make that connection happen!
We think you need these skills to ace Senior Business Travel Consultant - French Speaking in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your passion for travel and customer service.
Tailor Your Experience: Make sure to highlight your relevant experience in hospitality or premium travel. We’re looking for candidates who understand the nuances of Executive Travel, so be specific about how your background aligns with our needs.
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Traveltechessentialist
✨Know Your Stuff
Before the interview, dive deep into Perk's mission and values. Understand how they tackle the challenges in business travel and spend management. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Experience
Be ready to discuss your background in hospitality or premium customer service. Prepare specific examples of how you've delivered high-touch service, especially in high-pressure situations. Highlight your GDS experience and how it can benefit the role.
✨Demonstrate Emotional Intelligence
Since this role involves managing complex itineraries and last-minute changes, it's crucial to showcase your emotional intelligence. Share instances where you've handled difficult situations with empathy and professionalism, proving that you can remain calm under pressure.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if Perk is the right fit for you. Remember, interviews are a two-way street!