At a Glance
- Tasks: Enhance business travellers' experiences through exceptional customer support and innovative solutions.
- Company: Join a dynamic team dedicated to making business travel enjoyable.
- Benefits: Competitive pay, 25 days leave, private medical cover, and gym discounts.
- Other info: Flexible shifts in a collaborative environment with growth opportunities.
- Why this job: Be a trusted advisor and make a real difference in customers' travel experiences.
- Qualifications: Fluent English, great communication skills, and a passion for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
About the Role
We are seeking a dedicated Customer Success Associate who is passionate about enhancing the experience of business travelers. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy!
What You’ll Do
- Be a role model and a trusted advisor by showcasing Perk values and a customer‑centric approach in every customer interaction.
- Support and engage with our customers with their global business travel requirements.
- Communicate with customers via phone, live chat, and e‑mail to effectively resolve travel issues.
- Exceed customer expectations when managing bookings, queries and requests.
- Answer customer requests and act as their trusted travel adviser, thinking out of the box to provide innovative solutions where appropriate.
- Stay up‑to‑date with new features and product launches in Perk.
We Are Looking for People Who Have
- Great communication skills; fluency in English, both written and spoken, is essential.
- Self‑motivation, a constant curiosity, and a strong desire to learn with a growth‑oriented attitude.
- Proficiency with technology and the ability to handle multiple tasks simultaneously without feeling overwhelmed.
- A performance‑driven mindset and a strong customer‑first mentality by delivering high‑quality service to a steady stream of customers daily.
- Great problem-solving skills and relish the process of discovering answers.
- Ability to excel in a dynamic and collaborative setting, comfortable with change and ambiguity, able to work independently and exercise good judgment to make decisions that prioritise customer satisfaction.
- Passion for travel and embodying our values, adding to our company culture.
- Comfort with an office‑based environment and shift flexibility.
What We’re Looking For
- Native or fluent level of English.
- Experience in a customer‑facing role, such as retail or call‑centre environment.
- Experience supporting customers via e‑mail, live chat, and phone is a benefit.
- Experience working with KPIs and metrics—specifically with a focus on quality—is also a benefit.
What We Offer
- Competitive compensation and equity ownership.
- Real living wage for this role.
- 25 days of annual leave plus bank holidays.
- Private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
- Qualifying earnings company pension plan with Aviva.
- Life insurance protection for your loved ones.
- Income protection if you experience long‑term sickness or absence.
- Tax‑efficient cycle and electric car schemes with Cycle2Work.
Customer Experience Advisor employer: Traveltechessentialist
At Perk, we pride ourselves on being an exceptional employer that prioritises the well-being and growth of our Customer Experience Advisors. Our vibrant work culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to excel in their roles. With competitive compensation, comprehensive benefits, and a commitment to employee development, we create a supportive environment where you can thrive while making a meaningful impact on the travel experiences of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or via live chat, being clear and friendly is key. Try role-playing with a friend to get comfortable with common customer scenarios.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you stand out as a candidate who truly cares about customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Your Passion for Customer Experience:When writing your application, let your enthusiasm for enhancing customer experiences shine through. We want to see how you can embody our mission of making business travellers happy!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience in customer-facing roles. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Remember, great communication skills are key for this role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Traveltechessentialist
✨Know the Company Inside Out
Before your interview, take some time to research the company and its mission. Understand their values and how they aim to enhance the experience of business travellers. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've successfully resolved customer issues in the past, whether through phone, email, or live chat.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to think outside the box to solve a problem. Employers love candidates who can showcase their ability to handle unexpected challenges while keeping customer satisfaction at the forefront.
✨Emphasise Your Passion for Travel
Since the role revolves around enhancing the travel experience, share your own travel stories and what you love about it. This personal touch can help you connect with the interviewer and demonstrate that you embody the company's values.
