At a Glance
- Tasks: Lead the charge in optimising hotel compensation processes and drive impactful changes.
- Company: Join Navan, a top-rated AI-powered travel platform with a culture of excellence.
- Benefits: Enjoy flexible time off, healthcare, and exclusive travel perks.
- Other info: Collaborate with global teams and enjoy a dynamic workplace culture.
- Why this job: Make a real difference in a fast-paced environment while building your career.
- Qualifications: 3-4 years in collections or credit control, strong Excel skills, and a process improvement mindset.
The predicted salary is between 29700 - 36300 £ per year.
This is a project-based role perfect for someone who wants to build something from the ground up. Due to our successful European growth, we're launching a new initiative to professionalize and scale our hotel compensation processes. This fixed-term maternity cover offers a rare chance to establish frameworks, processes and systems that will support a multinational operation - and see immediate impact from your work.
You'll be working on a project with newly launched invoicing and collections processes, partnering directly with leadership in Business Operations, AR teams, and Partnerships teams. If you thrive on autonomy, ambiguity, and quick wins - this is for you.
What You'll Do
In Your First 6 Months:
- Work closely with Business Operations to validate and optimize newly launched invoicing and collections processes
- Establish robust tracking mechanisms for hotel commissions and partner arrangements
- Build feedback loops between finance, partnerships, and operations teams
- Deliver quick wins that demonstrate process improvements and revenue recovery
Core Responsibilities
- Collections & Credit Control: Own the collections process for hotel commission partners; chase outstanding payments and resolve queries
- Process Design: Help map end-to-end compensation flows, identifying bottlenecks and improvement opportunities; document scalable processes
- Contract Management: Review hotel contracts and validate commissions raised vs. received
- Stakeholder Management: Build strong relationships with hotel partners and cross-functional teams across multiple countries
- Data & Reporting: Use BI tools to track performance and provide insights (Thoughtspot or similar)
What You Bring
Must-Haves:
- 3-4 years in collections, credit control, or AR - ideally in a high-growth or scaling environment
- Process improvement mindset - you can map processes, spot inefficiencies, and design better ways of working
- Strong Excel skills - v-lookups, pivot tables, data manipulation
- Independent operator - comfortable with ambiguity and building structure where none exists
- Excellent communication - you build rapport easily and can influence across geographies and seniority levels
- Documentation skills - you naturally create clear process guides and handover materials
- International experience - you've worked across time zones and cultures
Nice-to-Haves:
- SQL skills
- Experience with BI tools (Thoughtspot, Tableau, Power BI)
- Knowledge of travel/hospitality industry or hotel commission structures
- Familiarity with Onyx or similar travel platforms
Credit Controller (12m Fixed Term Contract) employer: Traveltechessentialist
At Perk, we pride ourselves on fostering a vibrant work culture that champions innovation and collaboration. With a strong emphasis on employee growth, we offer opportunities for professional development and the chance to work alongside a diverse team of experts in a dynamic environment. Our London hub not only provides a central location for in-person collaboration but also embodies our commitment to creating a workplace where every individual can thrive and make a meaningful impact.
