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For Companies At a Glance
- Tasks: Optimise customer care processes and enhance efficiency for a stellar 7* experience.
- Company: Join TravelPerk, a fast-growing SaaS leader in business travel with a vibrant culture.
- Benefits: Enjoy a collaborative work environment, flexible office days, and opportunities for personal growth.
- Why this job: Be part of a pioneering team that values innovation and real-life connections.
- Qualifications: No formal qualifications needed; we value talent and potential over credentials.
- Other info: Work in a diverse team and contribute to a company recognised as one of the best places to work.
The predicted salary is between 36000 - 60000 £ per year.
About Us
TravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of travel for work. Its all-in-one platform gives travelers the freedom they want whilst providing companies with the control they need. The result saves time, money, and hassle for everyone.
TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design.
Founded in 2015 and headquartered in Barcelona, we’ve grown to over 1,400 people across Europe and North America. In 2022 we became a ‘unicorn’ and in 2025 we raised $200 million in a Series E funding round, increasing our valuation of $2.7 billion.
We’ve been winning awards too. Since 2023, we’ve been voted one of the best places to work, one of thefastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel.
Job Overview:
As a Business Process Improvement Specialist within our Customer Care Department, you will play a pivotal role in optimizing and streamlining our agent processes to ensure efficiency and deliver a 7* customer experience. You will collaborate with cross-functional teams, analyze existing workflows, and implement improvements to enhance the overall effectiveness of our customer care operations.
Key Responsibilities:
Process Analysis and Improvement:
- Use your high level of knowledge of Travelperk processes to conduct detailed analyses of existing customer care processes to identify bottlenecks and areas for improvement, using data and quantitative insights.
- Collaborate with key stakeholders such as Operations, VMO, and C&C to map and document business processes, ensuring clarity and efficiency.
- Design and implement streamlined processes to enhance the overall effectiveness of the customer care department.
- Plan and conduct short-term tests and experiments to identify the most efficient ways of working.
Workflow Optimization:
- Identify bottlenecks and inefficiencies in customer care internal workflows and propose solutions to enhance productivity.
- Investigate and implement workflow automation and optimization strategies to improve response times and resolution rates.
- Monitor and analyze key performance indicators (KPIs) to measure the impact of process improvements.
Technology Innovation:
- Research available technologies available in the market which could advance Travelperk operations.
- Collaborate with Travelperk product teams, tooling and other relevant departments to trial technology solutions that enhance customer care processes and workflows.
- Provide documentation to customer care teams on new technologies and processes.
Continuous Improvement:
- Stay abreast of industry best practices and emerging trends in customer care and business process management to inform your decision-making. Eg. By performing benchmarking.
- Contribute to other Operational Excellence team\’s initiatives to ensure the ongoing optimization of customer care processes.
- Gather feedback from customer care teams and incorporate insights into process improvement initiatives.
Stakeholder Management & Communication
- Build and maintain strong relationships with key stakeholders, both within and outside of customer care.
- Communicate process changes, updates, and improvements effectively to ensure alignment, address concerns and ensure a smooth transition and understanding among all stakeholders.
- Facilitate regular meetings and discussions to gather feedback, address concerns, and foster a collaborative environment.
How we work
Our Vision is for a world where TravelPerk is the platform for human connection in real life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. For roles in Customer Care, this can be up to 5 days per week in the office. As such, this role requires you to be within commuting distance of our hubs. We fundamentally believe in meeting in real life to improve connectivity, productivity, and creativity, ultimately making us a great workplace.
At TravelPerk, we prioritize experience and potential over academic qualifications for this role. We believe that talent and ability aren\’t always reflected in formal credentials.
TravelPerk is a global company with a diverse customer base—and we want to ensure that the people behind our product reflect that. We\’re an equal opportunity employer, meaning you\’re welcome at TravelPerk regardless of your appearance, where you\’re from, or anything else that makes you.
All official communication from TravelPerk comes from @travelperk.com email addresses, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask candidates to pay for equipment or make any kind of payment during the hiring process. If you receive an unexpected message claiming to be from TravelPerk and asking you to take action, please forward it to security@travelperk.com and we’ll confirm whether it’s legitimate.
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Business Process Improvement Specialist employer: Traveltechessentialist
Contact Detail:
Traveltechessentialist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process Improvement Specialist
✨Tip Number 1
Familiarise yourself with TravelPerk's existing customer care processes. Understanding their workflows and identifying potential bottlenecks will help you demonstrate your analytical skills during the interview.
✨Tip Number 2
Research the latest trends in business process improvement and customer care technology. Being able to discuss innovative solutions and how they could apply to TravelPerk will show your proactive approach and industry knowledge.
✨Tip Number 3
Prepare examples of past experiences where you've successfully implemented process improvements. Highlighting your ability to collaborate with cross-functional teams will resonate well with the role's requirements.
✨Tip Number 4
Network with current or former TravelPerk employees on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application and interviews.
We think you need these skills to ace Business Process Improvement Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Business Process Improvement Specialist. Familiarise yourself with TravelPerk's customer care processes and think about how your skills can contribute to optimising these workflows.
Tailor Your CV: Customise your CV to highlight relevant experience in process analysis, workflow optimisation, and stakeholder management. Use specific examples from your past roles that demonstrate your ability to improve processes and enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for process improvement and customer care. Mention any relevant technologies or methodologies you are familiar with, and explain how you can bring value to TravelPerk's operations.
Showcase Continuous Improvement Mindset: In your application, emphasise your commitment to continuous improvement. Discuss any initiatives you've led or participated in that align with industry best practices, and how you stay updated on trends in business process management.
How to prepare for a job interview at Traveltechessentialist
✨Understand TravelPerk's Processes
Before the interview, make sure you have a solid understanding of TravelPerk's customer care processes. Familiarise yourself with their platform and how it operates, as this will help you discuss potential improvements and demonstrate your knowledge during the interview.
✨Prepare for Data-Driven Discussions
As a Business Process Improvement Specialist, you'll need to analyse workflows using data. Be ready to discuss how you've used data in past roles to identify bottlenecks and propose solutions. Bring examples of KPIs you've monitored and how they influenced your decisions.
✨Showcase Your Collaboration Skills
This role involves working with various stakeholders. Prepare to share examples of how you've successfully collaborated with cross-functional teams in the past. Highlight your communication skills and how you ensure alignment among different departments.
✨Stay Updated on Industry Trends
Demonstrate your commitment to continuous improvement by discussing recent trends in customer care and business process management. Mention any relevant technologies or methodologies you've researched that could benefit TravelPerk's operations.
