Senior People Partner - Customer Care and Support Functions in Birmingham

Location: Birmingham

Employment Type: Full time

Department: People

About Us: Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team.

The Role: We have huge growth ambitions here at Perk, and our commitment to achieve them has never been stronger as we navigate our journey to One Perk. We’re scaling fast across multiple regions, integrating new businesses, and evolving how we deliver for our customers. As we expand our reach, launch new products and enter new markets, we need to stay sharp, scalable and human. That’s where you come in. We’re looking for a Senior People Partner to join our team, partnering closely with Senior Leaders across Customer Care and other Support Functions to embed ‘Best for Perk’ people strategies, which contribute to our high performance culture. This role is for someone who thrives in fast paced, scaling environments and knows how to balance commerciality with dedication to colleague experience in a hyper growth environment. Reporting to the Head of People Partners, you’ll lead and develop another People Partner across the globe and collaborate across the People Team to ensure alignment, consistency, and impact in everything we do.

What you’ll do:

• Be a trusted partner to Customer Care and Support Functions.
• Work closely with our Customer Care and Support Function senior leaders to define, deliver, and embed the people strategy within these areas of Perk.
• With strong business acumen and coaching approach, you’ll bring insight, challenge, and clarity to business decisions, team structures and leadership plans.
• Manage and develop a team of People Partners, enabling them to partner global teams that span multiple functions and geographies.
• Set priorities, provide coaching, and remove barriers to success.
• Define what great looks like by co-creating with business leaders and building with the business to implement better ways of working to drive success.
• Partner workforce planning, organisational design and talent development strategies that keep us agile as we grow.
• Partner leaders to shape the employee experience across their teams and help us listen carefully, act on feedback and build a culture that people want to be part of.
• Bring a data-driven mindset to everything you do.

What success looks like:

• We build a high-performing, values-led culture that supports growth and drives results.
• Teams deliver and exceed both business and people success metrics.
• Managers and leaders feel equipped to drive performance, engagement and team development.
• Our people strategy is embedded into day-to-day business decisions, not separate from them.
• People insights such as engagement, churn, absence, and performance remain healthy.

What you’ll bring:

• Tenured experience in a People Partner role partnering customer service organisations in fast-growing tech companies.
• Experience partnering with Customer Care, Call Centre or similar client bases.
• A track record of partnering and influencing senior leaders.
• Strong understanding of team design, high performance culture, leadership development and change management.
• A coaching mindset and excellent communication skills.
• A commercial approach to people work, with a focus on impact, data and action and balancing colleague experience.

What you receive:

• Receive competitive compensation and equity ownership in Perk.
• Rest and recharge with 25 days of annual leave plus bank holidays.
• Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
• Plan for your future with our qualifying earnings company pension plan with Aviva.
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
• Rest assured that you’re covered by income protection in case you experience a long-term sickness or absence.
• Join our unforgettable Perk events, including our spectacular annual summer party.
• Focus on your family with 12-16 weeks’ paid parental leave.
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes.

How We Work: At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

Protect Yourself from Recruitment Scams: All official communication from Perk will always come from email addresses ending in @perk.com or @externalperk.com, our verified social media channels, or recruiters listed on our official LinkedIn page.