At a Glance
- Tasks: Deliver 7-star service to business travellers, managing bookings and providing solutions.
- Company: Join a dynamic team at Perk, revolutionising corporate travel management.
- Benefits: Enjoy competitive pay, 25 days leave, private medical cover, and more perks.
- Other info: Flexible working hours with opportunities for professional growth and team support.
- Why this job: Make a real impact in the travel industry while working remotely.
- Qualifications: Expertise in Galileo or Sabre GDS and previous experience as a Business Travel Consultant.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
We are seeking a dedicated Senior Business Travel Consultant that is passionate about enhancing the experience of business travelers and is an expert in the Galileo or Sabre GDS system. Our Customer Care team is crucial to our company's success and growth. We value empathetic professionals who understand our mission: making business travelers happy! If you are a problem solver driven by delivering a 7‑Star service and eager to make an impact and revolutionize corporate travel management, you might be the perfect fit for our team.
What You Will Do
- Provide first‑class, 7‑star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
- Arrange European and domestic travel, including flights, car rentals, and hotels.
- Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
- Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
- Undertake travel reservations and amendments for Click Travel customers, prioritizing customer service and booking accuracy.
- Proactively maintain and develop client relationships, offering support throughout the entire travel process.
- Provide suitable travel options and suggestions to meet client requirements.
- Ensure all service level agreements are met and actively maintain the Galileo GDS queues.
- Mentor and support junior team members, assisting with their queries and quality‑checking their work as needed.
- Support the Team Leader and collaborate with colleagues to maintain a high level of service.
We Are Looking for People Who
- Are proficient in air fares and ticketing.
- Possess expert knowledge of the Galileo or Sabre GDS system, including reissuing (manual & automated) tickets autonomously.
- Have great communication skills; fluency in English, both written and spoken, is essential.
- Have previous experience as a Business Travel Consultant.
- Are well‑organized and capable of working to tight deadlines under pressure.
- Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
- Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
- Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
- Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
- Motivate and encourage the well‑being of the team, displaying a positive attitude at all times.
Our Benefits
- Competitive compensation and equity ownership in Perk.
- 25 days of annual leave plus bank holidays.
- Private medical cover, voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex.
- Qualifying earnings company pension plan with Aviva.
- Life Insurance for loved ones in case of unforeseen events.
- Income protection cover for long‑term sickness or absence.
- Tax‑efficient cycle and electric car schemes with Cycle2Work & Octopus.
- Annual summer party and other company events.
- Spring Health wellbeing partner with therapy and coaching sessions.
- 12-16 weeks paid parental leave.
- 16 paid hours per year for volunteering.
- Up to 20 'Work from Anywhere' days per year.
- Wide variety of discounts and rewards.
- Four‑week fully paid sabbatical after 5 years.
- Relocation support for moving to one of our hubs.
Working Hours & Conditions
Permanent nights: 4 shifts per week (Mon, Fri, Sat, Sun) from 9 pm to 8 am; Tuesdays, Wednesdays & Thursdays off. Role fully remote, but required to attend training and special events at the Birmingham Hub.
How We Work
At Perk, we prioritise experience and potential over academic qualifications for this role. We believe talent and ability aren’t always reflected in formal credentials. For certain roles, we provide relocation assistance on a case‑by‑case basis. English is the official language; please submit your résumé in English. Perk is a global company with a diverse customer base, and we want to ensure the people behind our product reflect that. We’re an equal‑opportunity employer; you're welcome regardless of appearance, background, or any other factor. We take an IRL‑first approach to work, with in‑person collaboration 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We believe in meeting in real life to improve connectivity, productivity, creativity, and make the workplace great.
Senior Business Travel Consultant - Overnights (Fri-Mon) in Birmingham employer: Traveltechessentialist
At Perk, we pride ourselves on being an exceptional employer that values the well-being and growth of our employees. With a focus on providing a 7-star service to business travellers, our supportive work culture encourages collaboration and mentorship, while offering competitive benefits such as private medical cover, generous leave policies, and opportunities for professional development. Our fully remote role, combined with the flexibility of 'Work from Anywhere' days and a vibrant team atmosphere, makes Perk an ideal place for passionate individuals looking to make a meaningful impact in the corporate travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Travel Consultant - Overnights (Fri-Mon) in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry, especially those who work with GDS systems like Galileo or Sabre. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to business travel consultancy. Think about how you can showcase your problem-solving skills and your knack for delivering that 7-star service we all strive for!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at Perk, where we’re all about making business travellers happy. Tailor your approach to show how you fit into our mission!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in the interviewer's mind as they make their decision.
We think you need these skills to ace Senior Business Travel Consultant - Overnights (Fri-Mon) in Birmingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for enhancing the experience of business travellers shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about making a difference in corporate travel management.
Highlight Your Expertise:Make sure to showcase your knowledge of the Galileo or Sabre GDS system in your application. We’re looking for someone who can hit the ground running, so any specific examples of your experience with these systems will definitely catch our eye!
Be Professional Yet Friendly:Remember, we value great communication skills! Your written application should reflect a professional tone while still being approachable. Show us that you can balance professionalism with a friendly attitude, just like you would when interacting with clients.
Tailor Your Application:Take the time to tailor your application to our specific role. Mention how your previous experiences align with what we’re looking for in a Senior Business Travel Consultant. This shows us that you’ve done your homework and are serious about joining our team!
How to prepare for a job interview at Traveltechessentialist
✨Know Your GDS Inside Out
Make sure you brush up on your knowledge of the Galileo or Sabre GDS system. Be prepared to discuss specific functionalities, like reissuing tickets, and share examples of how you've used these systems in past roles. This will show that you're not just familiar but truly proficient.
✨Showcase Your Customer Service Skills
Since the role is all about providing a 7-star service, think of scenarios where you've gone above and beyond for clients. Prepare to share these stories during the interview, highlighting your problem-solving skills and ability to handle inquiries with empathy and professionalism.
✨Demonstrate Proactivity
Employers love candidates who take initiative. Think of times when you've independently resolved issues or improved processes. Be ready to discuss how you can bring this proactive attitude to their team, especially in managing travel bookings and client relationships.
✨Prepare for Team Dynamics
As you'll be mentoring junior team members, consider how you can contribute to a positive team environment. Reflect on your past experiences working in teams and be ready to discuss how you can support and motivate others while maintaining high service levels.
