Senior Business Travel Consultant - German speaking in Birmingham

About the role

We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven‑star service experience to senior leaders, executives, and high‑value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional – it is highly personalised, time‑critical, and relationship‑driven.

The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.

You will have strong GDS experience, though we are able to provide full cross‑platform training for candidates who have experience in Amadeus, Sabre or another GDS.

What Success Looks Like

• Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travellers

• Acting as a trusted advisor, not just a booking agent

• Managing highly complex, often last‑minute travel changes with calm professionalism

• Consistently achieving strong CSAT while meeting productivity and efficiency expectations

• Demonstrating excellent ownership, judgement, and accountability in every interaction

What You’ll Do

• End‑to‑end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests

• Providing expert recommendations aligned to traveller preferences, company policy, and duty of care

• Handling urgent and high‑impact travel disruptions with speed, empathy, and precision

• Managing multiple channels (phone, chat, email) in a fast‑paced Executive Care environment

• Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence

• Building long‑term relationships with Executive travellers through consistent, high‑quality service

• Collaborating closely with peers to maintain a high‑performance, elite service culture

What We’re Looking For

Essential:

• Proven experience delivering high‑touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)

• GDS experience (Amadeus, Sabre, Galileo or similar)

• Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT

• Exceptional communication skills with a polished, confident, and discreet style

• Ability to remain calm, decisive, and solutions‑focused in high‑pressure situations

• Strong organisational skills and attention to detail

Desirable:

• Experience supporting senior stakeholders, C‑suite, or high‑net‑worth individuals

• Exposure to out‑of‑hours, follow‑the‑sun, or on‑call travel support models

Personal Attributes

• Naturally service‑oriented with a strong hospitality mindset

• High emotional intelligence and sound judgement

• Comfortable working autonomously and taking full ownership

• Resilient, adaptable, and confident handling ambiguity

• Commercially aware and performance‑driven without compromising service quality

What we offer

• Receive competitive compensation and equity ownership in Perk

• Rest and recharge with 25 days of annual leave plus bank holidays

• Take control of your physical health with private medical cover and voluntary dental insurance from Bupa, and discounted gym memberships with GymFlex

• Plan for your future with our qualifying earnings company pension plan with Aviva

• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

• Rest assured that you’re covered by income protection in case you experience a long‑term sickness or absence

• Leverage tax‑efficient cycle and electric car schemes with Cycle2Work & Octopus

• Join our unforgettable Perk events, including our spectacular annual summer party

• Always feel supported with Spring Health, our market‑leading wellbeing partner, providing fast, comprehensive access to 12 therapy and 12 coaching sessions for you and your loved ones

• Focus on your family with 12‑16 weeks’ paid parental leave

• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

• Broaden your horizons with up to 20 work from anywhere days per year

• Stay savvy with access to a wide variety of discounts and rewards

• Follow your passions and take a four‑week, fully paid sabbatical once you reach 5 years

• Let us help you move to one of our hubs with relocation support

Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.